Travel to Hawaii, book a Hawaii vacation package, or find a cheap Hawaii flight with Hawaiian Airlines.
Hawaiian Airlines (hawaiianairlines.com) has 97 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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MRS H.
First time using this airline and very disapointed. First we were very late on take off with no explanation to begin with and then had to pay for our beveridges. You would have thought this would have been complinmentary. 6 hour flight and we got a cheese sandwich and beveridge.
TT
This was the worst experience that I have had with an airline in a while. At the HNL airport, the electronic check-in did not work for most people, so we had to wait in a 45-minute line to check our bags. This occurred for most people checking in. Of course, the plane was late. Upon arrival, we waited for our bags for two hours. The person in charge was nice but overwhelmed and gave conflicting information about what happened and when, or if, our bags would arrive. Finally, we were told that they did not know where our bags were, but if we wrote down our names, addresses, and baggage information, then they would send it to our homes. However, they never followed up with me. When I called the help line, Hawaiian Airlines would just say they couldn't help and give me alternate numbers that were never answered.
Hans K.
Just a desaster after the merger. Must be a very bad management from Alaska
Robin N.
This is the worst airline I have ever flown with. Everyone I came in contact with was rude and trying to just get checked in was terrible. Choose ANY other airline if you can
Blake A.
I flew Hawaiian Airlines Flight HA 904 from Honolulu (HNL) to San Diego (SAN) on January 10 and the experience was extremely disappointing. Hawaiian Airlines charges you just for the option to select a seat, and then charges again for the seat you actually select, which feels like a blatant rip-off. On top of that, the aircraft was outdated, the seats were uncomfortable, and the food was poor quality and absolutely not worth the price. For an airline that markets itself as premium or hospitable, the value simply isn’t there. I would not recommend Hawaiian Airlines.
Kelly
Took an hour before our luggage came out at baggage claim in Hnl (from Seattle on Jan 12). The first bag cane out after 45 min wait. And they completely ignored the RED PRIORITY tags on luggage for 1st class passengers Horrible baggage handling and logistics
Nanna D.
Ich bin insgesamt 4 mal mit hawaiian Airlines geflogen. Zweimal wurde spontan mein Sitz gewechselt und ich habe direkt neben den Turbinen gesessen. Auf den langen Flügen gab es ein Sandwich allerdings nur mit Wurst drauf, keine vegetarische Option… Am Flughafen in Honululu die Organisation ist absolut katastrophal und weder online noch Self-Check in funktionieren richtig.
Ardy F.
I90Scheduled to travel from Seattle to Honolulu on HA 899 at 9:55 AM. It is now 4:30 pm and they have delayed it again till 6 pm. They rescheduled 3 times in one day with no explanation. I have lost a complete day of our family vacation and it is still up in the Air! I will avoid anything operated by this Airline. As I understand, Alaska and Hawaii airlines have merged but the merger has not worked. I hope Akaska operated flights have not suffered by this merger but the reviews tell me they have. I have been flying Alaska for over 20 years. I will switch to Delta or Southwest for any Hawaii flights from now on. Please Do not fly Hawaiian. They are rude and inconsiderate and do not offer much in terms of rebooking or upgrades or future vouchers.
