Hawaiian AirlinesReviews of hawaiianairlines.com

I'm writing this negative review of recent experience with Hawaiian Airlines. My wife & I traveled from CA to Maui on nonstop flight and checked 4 bags. When we arrived in Hawaii to baggage claim we discovered one of our bags was badly damaged. This was a relatively new luggage, large premium elite spinner Travel Pro, which costs over $400. We filed a complaint with the airline while at the airport. Hawaiian Airlines representative took pictures and generated the claim. They initially wanted to just give us a spare new hard cover bag, but it was too small. They told us we wouldn't get $400 to purchase a replacement luggage without a receipt, and they spent 30 minutes looking online for a similar bag, then told us we might get $200 and not the value of a new bag since our bag wasn't new anymore and gave us an example of buying a used car, but we can not buy a used laguage, and we really did not need to buy any luggage if their employees would not have damaged it . We invested into a good quality travel bag just recently. We were then told would need to talk to a manager in another department. We left the airport to go to our resort and a few days later we called the baggage manager that told us if we brought our damaged luggage back to the airport (45 minutes one way) they would give us $150 to buy another luggage. We complained because that wasn't fair compensation for our damaged unusable luggage. They called us back 30 minutes later then tell us their policy had changed and they could only offer us 3,000 airline points. Hawaiian Airlines points are now called Atmos points, and 10,000 Atmos points are worth about $120. So the 3,000 points offered were only worth about $36. Also, instead of a check to buy a new bag, identical to what they damaged that we can use traveling anywhere we want, we were now being forced to use Hawaiian Airlines points for future travel and have to spend our own money to buy the same replacement bag that we might not be able to afford the same quality bag.We just spent $2000 for 2 economy tickets with Hawaiian Airlines This is totally unacceptable and ruined the start of our vacation because we felt unfairly treated and given the runaround. It's not our fault airline employees carelessly damaged our luggage. We only wanted to be made whole and be able to buy a replacement luggage for the return flight. Very bad experience and not sure we want to use this airline ever again in the future if we can avoid it. Also we were going to apply for a credit card with Hawaiian airline ,and were waiting to see how this issue was handled by them before applying. We wanted everybody to be aware how Hawaiian airline treats and values their customers.

Unnecessarily uncomfortable seats and rude staff. Never again!

I fly from Oahu to the neighbor islands on business and usually if I get finished with my job early I will see if there is another flight I can take home. They usually get me in no problem. But since the Alaska purchase they want to charge me an extra $50 on top of my $300 inter island fare. Hawaiian has no more Aloha.

I took a flight from JFK to Honolulu Food was horrible. Seating space was below par. Plane was old. Broken tray tables. It was like flying in a time traveling machine but backwards. IFE old with 90’s to 2000 movies. Corporate greed is destroying airlines all over the US.

Greedy, outdated and poorly operated company that no other airline from a mainland wants to be apart. inter island flights jacked with insane prices for resident of HI.

I flew first class with Hawaiian Airlines from Honolulu to LAX. Upon arrival, my nearly new aluminum Samsonite case was severely damaged, with a wheel smashed off. I filed a claim at the airport, and though I was told they’d follow up, no one did. I had to repeatedly call over days, waiting hours on hold. I got conflicting instructions—first told to buy a replacement for reimbursement, then asked for repeated proof despite the airport’s own documentation. U.S. law requires airlines to cover such damage, and this runaround was unacceptable. Despite promises of a temporary case or resolution, nothing has happened. I will replace it myself, and if not reimbursed, I’ll pursue further action. This experience has been disappointing, and I cannot recommend Hawaiian Airlines.

I’ll save you the aggravation and just tell you “Do NOT fly on Hawaiian or Alaska Airlines!”

I would not recommend flying Hawaiian Airlines. Yesterday our flight was supposed to depart at 823 however it didn’t take off till after 930 almost half way through our flight they turned the plane around due to left engine issues that they supposedly fixed before take off. Came back to SFO they gave us a night hotel gave a voucher for 48 dollars that can only be used at one resultant and has to be at the airport. Not to mention all the kids including mine crying we were almost half way there would it have made a difference if we kept flying. When asking how to get reimbursed for our expenses there was a run around still haven’t gotten a straight answer. Came back this morning for a flight at 10 am and now it is delayed till 11 am. Honestly I fly a lot but this flight/trip from hell never again will we fly Hawaiian Airlines. If anyone needs actually knows how to get compensation for our hotels rental car parking please let me know because this had been the most horrific experience for my son and I.