Corey A.
Scam
This company is a complete scam. I ordered a hat and tried it on and it didnt fit so I sent it back and they denied my redund! I only tried it on once. Do not order from them.

** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture. We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!
Hat Heaven (hatheaven.com) has 217 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Corey A.
This company is a complete scam. I ordered a hat and tried it on and it didnt fit so I sent it back and they denied my redund! I only tried it on once. Do not order from them.
JOHN S.
Poor to medium quality from China I believe. You get what you pay for. I was asked for additional personal information. After my hat Heaven flagged this review for some reason. Be careful. I can’t believe trust pilot allows this
Response from Hat HeavenMar 24, 2026
Hey John, we've seen an influx of reviews meant for a business with a similar name (Hat Haven). We don't ship from China, but if this was meant to be left for us, please email us at [email protected], and we'd be happy to help rectify any issues.
Fred F.
Terrible, I bought a hat that was supposed to fit and it was way to small. I went to set up a return and they gave me a hard time. Made multiple offers to settle with no success. I’m very unhappy and it don’t seem to matter to them. I recommend NOT buying from Hat Haven.
Response from Hat HeavenMar 31, 2026
Hi Fred, thank you for taking the time to leave a review! We've recently noticed an influx of reviews that appear to be intended for a company with a similar name. We're Hat Heaven, and there's a separate company called Hat Haven. If your review was meant for them, we'd really appreciate it if you could remove it, as it impacts our business unfairly. If you did mean to leave this review for us, we'd love the chance to make things right! Please reach out to us at [email protected] and we'll be happy to help.
Gary S.
The hat I received was nothing like the hat described and shown on their website. It was poorly made with cheap materials and looked like something made by a child. A piece of junk that I immediately threw in the trash.
troy W.
I ordered 2 hats in February and just received them today, sz wrong and hats are not as advertised
Matthew C.
Scam operation. Took six weeks to receive the hat and it was nothing like the pictures. Then they offered 15% refund, or ship back to China at my expense.
Response from Hat HeavenMar 24, 2026
Hey Matthew, similar to other reviews above, we've seen an influx of complaints about shipping from China. Our business is based in New York and does not ship from China. Another business has a very similar name (Hat Haven) that I presume this was meant for. If you did purchase from us, please email us at [email protected] and we'd be happy to help rectify the issue.
B L.
I ordered a hat and after one month, never received it. Requested a refund and they keep telling me it will be another 48 hours for shipment. I reported them to econsumer.gov. If enough people do this, it will get this Chinese company shut down.
Alex Benoit M.
I ordered a hat that was supposed to be similar to the gambler style hat worn by Ronnie Van Zant, what I received was a very cheap Dollar Store quality hat where the only similarity is that it was a hat! For over $50, i was sent a pressed cardboard "felt" thing that would not even be satisfactory as a halloween costume! Which brings me to the crappy customer service! These people offered me a 20% off coupon on my next purchase! I'll never buy from them again and I will encourage anyone considering buying from them to justset fire to your money- you'll get a better experience watching it burn.
Response from Hat HeavenMar 24, 2026
Hey Alex, it seems as though this review was meant for another company called Hat Haven. We've been seeing an influx of reviews for products we don't sell, including this one. If this review was not meant for Hat Heaven, would you mind removing it as it hurts our reputation as a business?