Hart Medical EquipmentHart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment.
Hart Medical Equipment (hartmedical.org) has 60 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Sophia
Unacceptable company! I waited for a medical for over 2 weeks and then they just canceled my order without any notice. Do not trust this company. It's unacceptable to have a customer wait for 2 weeks for a medical device that will then get canceled. Called customer support and they promised to call back which they never did. Do yourself a favor and buy somewhere else. I wanted to support smaller businesses instead of Amazon but that's what you get...
Nakul D.
Beware of this phony company I bought CPAP under my insurance in June of 2021. Paid all monthly payments upfront. Hart medical charged me in March and April 22 $127 and now asking to Pay 546$ for the claim that was denied by Insurance in Aug 2021. No communications about denied claim till Nov of 2022. Called the customer service and customer service people are very rude and told me i can not return my equipment due to the sale was converted from lease to sale in June 2022. This is the worst medical company i have ever dealt with. Please be Aware
Response from Hart Medical EquipmentMar 15, 2023
Hello Nakul, Please let us start off by apologizing for the frustrations that you have encountered with our level of service. Please know this is never something we wish anyone to experience when trying to get their necessary therapy items. We strive to ensure all of our patients are taken care of and happy, and in this case, we did not live up to this expectation with you. We have passed this along to our management staff, who will be contacting you to discuss. Thank you so much for taking the time to let us know of our missteps, so we can revisit this to make our experiences better. We appreciate you reaching out, thank you!
Qwete
Beware of Hart Medical, I will never use this company ever again. Had my share with my CPAP Machine. Nothing but a headache scene arriving. Had to contact who ever Andre is for ongoing problems, he actually stop answering my calls, was left guessing what to do. No one calls back, respond to emails, what’s the use in filling out contact forms, useless because no one responds back. Gotten fed up I returned that machine. My EMT is now looking for other options for me. We discussed a couple options and no more machines. My Orthopedic physician sent a prescription for a elbow brace for me, I contacted them to get the status, of course no answer, left a message, days went by and no one even called back. I called my doctor and had them send it elsewhere. Not ever doing business with Hart Medical again and it’s the closest to me inside McLaren Macomb second or third floor.
KME
Bait/Switch - FYI, the company's website/store does not have accurate information about its inventory. The website indicates there is stock and AFTER you provide credit card information, they notify you that they have no inventory and no ETA. I specifically looked for online reviews of this company to determine whether they were a legit medical supply vendor. This is for people in the same situation-- who wonder whether to provide their credit card information and who are concerned about whether they can rely on timely product delivery. Now, I have to go through a refund order process. It is a hassle and now one more company with contact info and credit card details that can be hacked. Websites are capable of providing real time inventory information. This is a deliberate deceptive decision by the company in order to expand their customer list. Shame on this company for its deceptive practice.
Hasan A.
terreble customer service i got supplies they are refusing to return them they are not open
