Hart Medical EquipmentReviews of hartmedical.org

While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.

I would give this company 0 stars if it was possible...Visited Hart medical equipment today for the third time since last month. My father had a RX for a cane..The customer service rep has given us the run around during all three visits..Today was the final straw..my father still was unable to receive his cane after we followed instructions given by the reps at the desk..My dad and I were so frustrated by the overall experience with this company..We will never support this business...I will be reaching out to the corporate office going forward.

Poor customer service. Poor quality hospital bed

Terrible customer service. Could not get a straight answer about my Rx from four different “customer service” representatives, and finally was disconnected while waiting for yet another representative. This is not the way to take care of business! I will be speaking with my provider about changing companies. Ridiculous.

Had a terrible experience with this company Not happy with them at all and will never order anything from them again they are not loyal trustworthy to their customers

Hart Medical billed me $ 72.25 for 1 pair of “Jobst Medical Compression Stockings” 15-20 mmHg. This is twice the price of any other comparible Compression Sock.. They initially filled my prescription from my Dr. by charging my medical insurance, when the insurance company rejected the billing, Hart sent the bill to me. I tried to reason with Hart but they said I owe them $72.25. Really? For one pair of socks

They said they received my order for a CPAP machine on Feb. 2nd. My Dr. said it should take a few weeks. After a few weeks I called and was told it was being processed. Now March 10th I called and they said they only received the order on February 2nd and haven't done anything with it. They told me to call back in a week and see if they have started processing it.... Really.. Over a month and they haven't done a thing.. Horrible

Nothing but issues with this company. You call to try and get help you get to talk to receptionist who knows NOTHING. Wrong information each time to get information about recently new c-pap. Tried to make appointment with Tele Help Technician receptionist trying to resolve the issue. Unprofessional and rude