Hart Medical EquipmentReviews of hartmedical.org

Called four times. Twice was on hold once for 15 minutes and then over 30 minutes. Called and agreed to have them call me back. First time phone rang twice and we I answered they hung up. The second time rang once and when I picked it up they hung up again. Who is their customer service manager? That person needs to reply to all the complaints.

Keep calling to pay my bill but no one will answer the phone . Only says your call is very important to us but never answers the phone very frustrating , if I could I would give the rating a negative one.

This company is terrible. They bombard you with emails and calls to sell you more equipment that you don't need yet and at twice the price. They continued to bill me for equipment that was already paid for. When I called to complain, they told me they would follow up but no one ever did.

My Mom's oxygen concentrator failed in the middle of the night. We did everything possible to troubleshoot the issue. We used every single oxygen tank in the house waiting for them to come replace the concentrator. Here it is almost 24 hours later and all you can get ahold of is the rude answering service staff. My mom has been with hart for years but now it's definitely time for a change. They don't seem to care about anything regarding their equipment issues or patients well being.

My mom got out of hospital and was told to call in morning for oxygen machine to be dropped off. I work midnights and get a frantic call from my mom saying someone is at our door at 12:45am. I check ring doorbell and and man with clipboard is outside. I proceed to call 911 and found out it was Hart Medical. Needless to say YOU DO NOT COME TO A SENIORS HOME THAT LATE. She was terrified. I called and complained and let them know how dangerous that is. Someone could have got seriously hurt or shot by wrong family. Please reevaluate your policies. I have never heard of a company doing that. Especially with all the scams out there.

There is no way to speak with a representative when you call. They continued to charge me for months after equipment was returned.

I would not choose Hart medical they never answer their billing phone preferring to text you or have you go online. Also, I’ve tried the leave a message so they “will call you and you won’t lose your place in line” but never get a call the rest of the day. We have had them also automatically bill us a year ago for refills we didn’t order. Im switching to another company. Check online there are several to choose from.

Absolutely cannot get in touch with anyone. Have been trying for weeks now. Who has time to wait on hold for dozens of minutes? Their billing department is also really shady. I need to speak with someone about billing, instead, I wait and wait and wait...find another supplier. Hart Medical needs to become a bad memory instead of remain a reality.