Hart Medical EquipmentReviews of hartmedical.org

If I could give a negative I would. This company is a joke. Never answer the phone. Gives doctor and office staff a hard time. Had a walker sitting for a month never a phone call. I never knew the walker was even there. Go to Amazon!

Absolute and complete joke. Left me on hold for FOREVER. The CPAP agent on the phone didn't know what he was doing. Had no idea how to explain the cost structure and insurance coverage. When I called out that his math made no sense he put me on hold for "a moment". Somewhere between 10 and 20 minutes later I concluded he either had forgotten about me or required more training before he was ready to be on the phone with a real customer and dropped off.

This company has 0 sympathy, my dad passed on hospice and not 9 hours later they were calling to pick up their equipment. Then the next day when they set up to pick it up, they had me wait at his house until 9 pm with a time window of “2pm-4pm. This company had 0 compassion and their excuse was that they are a busy company and have to pick up extra orders if they come up throughout the day. I hope in the future this company can find compassion for grieving family’s and give them a day or two to deal with the death of their loved one before you come demanding equipment. And if you do need it right away you have procedures that create priority pick ups in timely manners, considering you know funeral arrangements are also needed to be done after a passing.

My mother is in the hospital. Been waiting to be discharged all day. at 5:15pm Hart said they were enroute to the hospital with the oxygen needed to discharge her. 615 the hospital says Hart said no one has been dispatched. I called Hart. I had the unfortunate experience of talking to Nicky. Not only was she rude but she refused to get us a rough estimate of their arrival because it is "not their process".

I have been trying since January 16, 2025 to get my CPAP supplies from Hart Medical Supply in Bowling Green Ohio. As of today, March 3, 2025, I still do not have them. Not only did they not answer their phone for almost 2 weeks, but they rarely called back when I left messages. I had to call the Maumee, Ohio Hart Medical Supply store today to order supplies because the Bowling Green Ohio store is inept. I will not be dealing with Hart Medical Supply in Bowling Green Ohio again. Horrible, horrible horrible!!!

They never answer phone. They don’t understand oxygen is needed 24 hours a day.

Have been jerked around regarding receiving a CPAP machine for the past 3 months. I've had to call them multiple times to figure out what is going on with my order, every time they claim its cleared up and I should receive it within two weeks. Then nothing. This has happened three times in a row. I'm sick. I'm exhausted. I'm going with someone else. Don't waste your time with them because this appears to be their modus operendi.

I am a medical professional. I contacted Hart Medical for a new CPAP machine. It has been 1 week and no one can tell me the status of the machine. I have called 3 times and keep getting the runaround. I will never recommend Hart Medical to my patients.