BELLROSE-NEENAN, T.
Sign in store states Lee rugs guarantee …
Sign in store states Lee rugs guarantee pet resistance. I purchased 3 rugs. Yes you guessed it. Little pup got in the dining room during the holidays. I mentioned in the store that I was purchasing the Lee rugs because of the guarantee. The store never informed me that it is only covered if it is a wall to wall rug .I paid over $1000 for the rugs and picked them up myself. I returned to the store and expressed I was unhappy. They gave me the name of a rug cleaning company.
Response from Harry's Carpet One Floor & HomeMay 18, 2017
Theresa First, we would like to apologize for any miscommunication and inconvenience we may have caused you. We take pride in our customer service and we want all of our customers to be happy! Please give us a call so we can sort this out!