Harris TeeterReviews of harristeeter.com

I have just logged into my Harris Teeter Pharmacy account to request refill of prescription. They have implemented a new policy on their website. In order for a patient to be able to access ANYTHING on their pharmacy page (My Refills, My prescriptions, My Profile etc) you have first to accept the following:" I consent to receive communications (including, but not limited to text messages and emails) from the Kroger Family of pharmacies, clinics and dietitians that may be delivered by using pre-recorded or other automated messages. Communications may include marketing about my prescriptions, other health-related benefits and services that may be of interest to me (including availability of clinical trials), and/or privacy related communications and notices. This consent is not required as a condition of purchase.". There is NO option to DECLINE above, only ACCEPT above.. Huge misinformation, in order to make request for refill and purchase medication I HAVE TO CONSENT first to above. Don't see what other options I have here, I'm forced to drive to store and ask in person for refill , otherwise I will have to consent first to their advertisement in order to make a medication purchase. Never encountered such practice before with any other store pharmacy. Highly disappointed.

A few weeks ago I notified Harris-Teeter that the restroom in the store was beyond dirty and that I believed it was nasty. I got a call from the manager who said he'd remediate it. Visiting the store again today, I see it's still nasty - there's something growing on the wall by the door.

The worst delivery service that I ever tried. It was delivered late; and main item that I ordered was not delivered without a notice. Very very bad, I DO NOT RECOMMEND at all.

I drove down from PGH PA to Pinehurst NC this week and stoped by a Harris Teeter for groceries. The price on their cheeses are three times (yes, three times) what we pay for better product (Delallo) in PGH, I was shocked at what NC people are being subject to in price gauging. NC customers should push back.

Poor customer service. Harris Teeter Indian Land SC keeps ripping off its customers by not giving all fuel points earned; Coke products are buy 2 and get 1 free; when checking out, no credit for the 1 free six pack of Coke given; customer service representative said that Dr. Pepper was a Pepsi product and that was the reason; wrong again; produce department had a lot of empty shelves; meat department employees simply looked at you and didn't help; provided the wrong product; manager was not available to discuss the recent experience; the manager was hiding under their rock. Simply a terrible Indian Land SC Harris Teeter; wait until the new Lowe's food store and Costco opens in 2025 not to mention the new Target scheduled to open in 2025, too. Shopping more at Aldi now; get 20-40% off similar products that are just as good as named brands.

I bought some groceries for dinner and one of my bags was not put into my cart. I got home and realized what I was missing. I drove all the way back to Harris Teeter, saw the cashier who was speaking with another employee and had no customers, and asked her about it. She said she gave the bag to customer service. No apology. So I waited and finally just said there should be a bag behind the counter with my groceries. The man said he had put them back. Go ahead and get them. So I proceeded to go back to the grocery store to get my two items that were missing from my cart. He waved me through. No I’m sorry or responsibility was taken for their mistake. I understand people make mistakes, but basic customer service dictates that you at least apologize. Very disappointed.

The Harris Teeter on Broad Street in Falls Church used to be wonderful: friendly staff, high-quality goods and reasonable prices. But it’s been gradually deteriorating over the past couple of years, especially over the past few months. Their website is unusable (or at least it was - I gave up using it long ago). Items are regularly out of stock. Elevators and doors are frequently out of service. And worst of all, their disheartened staff has been so cut back that service is terrible. For example, once again today there was only one cashier open at noon on senior discount day - always a busy time. She was struggling to help everyone in her increasing line with a POS system that wouldn’t even calculate the 5% discount. And when the previous client found made a mistake on one charge (for which the cashier apologized sincerely profusely, someone came over from “customer service” and yelled at her. Some of this is clearly the problem of store management. But a lot of it is corporate. Thank goodness Whole Foods will soon open just up Broad St!

This store lacks accessibility for those who use mobility equipment like wheelchairs or rollators. My adult disabled son and I came to the store and had to continually request that staff help us while we checked out to the point of frustration. When I told an associate at the customer service desk that although I asked for help at checkout we still were not supported, she said in response “uh oh.” And then chuckled. I immediately told her if she was asking for help and that was the response, she would be upset. I then spoke to the store manager who was more professional, but I do not feel like anything will be done to correct this issue. We won’t be returning. The prices here are significantly higher than giant and Safeway and the quality of the produce was not the greatest anyway so no loss for us. There happened to be another customer that was there that helped my son and I. This store needs some sensitivity training on how it would feel to be a person with a wheelchair trying to independently shop in this store. The checkout lanes are set up in a way that they are not wide enough for a person with a wheelchair to fit through and I had to slide sideways and move carts from the next aisle over to help my son.