Nikki
I wish I had come to this site before…
I wish I had come to this site before ordering. This company is very misleading on what they sell. Also, good luck with any returns because they will try and make it discouraging to return anything. I'm very disappointed with the false information on getting a refund. Here is the exact response they sent me via email: "Thank you for your message and for clarifying your preference regarding the dress and shoes. We sincerely apologize for the inconvenience and disappointment you’ve experienced. As a gesture of goodwill, we would like to offer you the following options: • A 10% refund back to your original payment method. • A 30% store credit that you can use toward any future purchase. If you still prefer to proceed with a full refund, please note the following important return considerations: • Return shipping fees are the responsibility of the customer and are non‑refundable. • Items must arrive in their original condition to qualify for a refund. • International returns may take several weeks due to transit and customs clearance. • If the package is rejected by customs or arrives damaged, we may be unable to process the refund."
Response from Harper LosangelesApr 8, 2026
Hi Nikki, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the disappointment you’ve faced with the product descriptions and the challenges around the return process. This is not the experience we want for any of our customers, and we take your feedback very seriously. We would really like to look into this matter more closely, especially regarding the refund options and communication you mentioned. Please reach out to our support team with your order details so we can investigate thoroughly and work toward a proper resolution for you. Your feedback is invaluable, and we are committed to making this right. Kind regards, Harper Los Angeles