Harper LosangelesReviews of harper-losangeles.com

This company are thieves when it comes on to a refund. Their products are not what is displayed on their website, the quality is cheap. Their products come out of China and not the U.S. I purchased a pair of boots which looked nothing like what's on their website which I returned within a week later. They tried all methods and discounts for me to keep, I denied and returned. They were responsive for 2 months and stalled saying the boots were still in route to them, had not cleared customs or reached their warehouse to process. My last couple emails with Harper Los Angeles was that the return process does not take more that 30 days for their receipt and to start processing my refund. Now, they refuse to respond at all. I returned their product and they refuse to provide my refund. DO NOT PURCHASE FROM THIS COMPANY, ESPECIALLY IF YOU END UP HAVING TO DO A RETURN, YOU WILL NOT GET YOUR MONEY BACK!!

Your return policy is NOT easy. Im already on my third email back and forth without any resolution. This is HORRIBLE. THE CLOTHING IS CHEAP PLASTIC.NOTHING Like the pictures. DO NOT BUY FROM THEM. unless you want to waste your money!

I ordered four suits, which were depicted in the company's photos as formal business attire. The suits took three weeks to arrive from a company that reported itself as being in Wyoming. The suits arrived, and were substandard to anything I have ever purchased. The stitching and seams we're of poor quality and the fabric was cheap, flimsy, polyester pajama clothes, fabric. The pants had a seam sewn in them like the kind you see on a softball uniform accept while using the same fabric composition, a softball uniform pants would be thicker fabric than these. That seam was also not depicted in their photo which has, after a Google scan I learned had been used in many ads for unsavory companies as well.as reputable companies. The clothes sent to me were nothing like the photo and are not fit for the purpose they were advertised for "Formal Women's Suit." Crummy clothes would have been one thing but their return policy is a lie. I spent 24 emails back and forth with them trying to get an RMA. Now, I've noticed in other reviews the company responds with "send us the requested information and we can resolve this..." or something similar. Do not believe that response if you see it here because it is intended to trick you into thinking the fault is on my part somehow. Purchasing from them is my fault but they knew exactly what they were sending me and never had any intention of producing an RMA. 24 emails in which I request an RMA, they request photos and info, I send photos and info, and they offer replacement suits, then a store credit, then 50% of a store credit, then 15% of my purchase returned to my card. I literally wrote them in no uncertain terms to stop offering me things and to send me my RMA yet they refused. Finally, when I realized that their offers were getting less and less, it became apparent to me that they had no intention of accepting a return. It wasn't supposed to be a negotiation. It was supposed to be following their posted return policy- a contract with their customers that they have no intention of honoring with anyone , if these reviews are any indication. Finally, I agreed to a fifteen percent return to my card to try to at least recoup some of my money since during the time of these emails, I had to purchase new suits. Actual conservative business attire suits from Talbots and Lane Bryant with Talbots using the same photos this company used. I assure you that the suits I got from Talbots using the same photos as Harper Los Angeles we're appropriate and nothing like the suits I was sent by Harper, Los Angeles. In any event, did the company even send me fifteen percent of my purchase? No of course, they did not. They sent me back $10, which is approximately 3.5% of my purchase. These guys literally committed a theft upon me, and many others I'm sure. I kept my entire email exchange, a copy of their return policy, and the photos of the product they advertised, and photos of the suits they sent me. The reason i'm keeping all that is like I said earlier when I read the reviews in trust pilot there's a lot of dishonest return replies from the company that can't be refuted after they make their statement. You should know that despite the company's name, advertising them as being from Los Angeles, they are organized in the US in Wyoming, but actually in China. China is where all returns are required to be sent at the customer's expense. To return my suits to China estimated approximately $196 using the post office if I wanted the mail to be tracked. Of course, if I were given an RMA this would have gotten me approximately $80 of my money back instead of $10. China has brought us the wonders of Shein and Lenovo so this is not a China issue. This is a Harper Los Angeles issue. I don't want anyone confuse my anger and disappointment with bad service and fraudulent practices with any other motives. This was a terrible experience. I caution anyone who is thinking of making a purchase from them to scan the photo of the product you want using Google or Siri and purchase it through a more reputable outlet. Harper Los Angeles will not send you what your hard earned money has purchased and they will not refund you. I sent a return email requesting the remainder of my refund. Even though we exchanged two dozen emails, it's all crickets now. Complete radio silence.

I wrote a review before because this company isn't a legitimate company,. The email address listed is bogus and they won't respond. I tried 6 times. The phone number just says can't be completed as dialed and check the number. I have CHECKED the number 7 times and it is BOGUS. I'm writing again because I got an email that you sent that said the company wanted more information and the review I wrote would be deleted in 3 days. Nothing has happened. Don't do business with Harper-Los Angeles. Fraud!!!!! I want my money back for an order I placed. If they exist they are waiting until the 30 days are up so they don't have to refund my money.. FRAUD FRAUD FRAUD!

Purchased two dresses that did not fit correctly and the fabric quality is awful. I wouldn’t wear it even if it did fit. Getting the run around about returning. DO NOT ORDER from here!

I never recive my order. Pleseee be careful and read reviews. They are not legit!!!! They said first its lost ,then I ask for refund they said its on the way (magician find it) So they refuse, refund because its send and they created fake tracking number witch they don't move like true links with tracking numbers.Plese do not order from them, its from China lots of people said its bad quality. They block reviews in fb page and on Instagram. So be aware!!!!!

I ordered mid February. Looked up The address looked like it was located in the US paid extra to rush my order like within the week, needed item for a party still haven’t gotten my item and it is a month later. I saw that the item was shipping it was in Chinese. Not an American store don’t waste your money. It’s a big rip off. I still haven’t received my order.

I would think twice before ordering from this company. Their customer service is awful. I tried to cancel my order immediately after I placed it and they told me I couldn’t. Upon receiving my order over a month later it arrived damaged and was very cheap looking. Come to find out it gets shipped from China! They refused to refund me for the damaged boots and they wanted me to pay the shipping back to China! Their customer service agents are completely incompetent and worthless. I would NOT buy from them.