Harland ClarkeReviews of harlandclarke.com

When I opened a new account at my credit union a few years ago, my representative ordered my new checks for me to get me started. The checks that arrived (from Harland Clarke) were fine quality, no complaint. At the end of last year I reordered new checks from Harland Clarke. I took a chance and didn't pay for Priority Mail. The checks arrived, eventually, but the quality is abysmal. Just as one reviewer wrote, the checks tear from the top under the binding, which was done incorrectly. This results in a torn, useless check. Now I actually have to cut the checks out with scissors (good luck!) or a straight edge. And the checks are so flimsy. I've never experienced anything like this with any other company that I've ordered my checks from. Honestly, is this company for real?! For the price I paid, I expected better, not the best, but better. I tried to file a complaint, first online then by phone. Of course, my email was ignored and trying to reach customer service by phone? Yeah, good luck with that. No matter what I did the stupid, useless automated system wouldn't connect me to a real, live human. Imagine that! Doing business with a company and you can't even deal with a human being. They take your money, send you crap and you can't do a darn thing about it! Buyer beware, do not do business with this company!! :(

This information was shared with the company. I echo what others have written. Placing an order for checks was a nightmare. First, I was told after three years pass without reordering,names are washed from the system. So I worked with a staff to place a new order. Weeks went by, and I was told it was being verified. No checks arrived. I called my credit union and asked them to check. The staff member was told it would be verified and the checks sent out ASAP. Well ASAP means nothing. I called today and got a woman who knew how to check. She said there was no order in the system. This is the most inefficient company I have worked with. They fail to understand that purchasing with a credit card has taken away from writing checks. So people are reordering much latter. I feel I and the teller at my credit union were lied to so I followed up. There was never going to be checks arriving. There are multiple companies were people can order checks. Stay away from this company. I also advised my credit union to remove their name from the site as a place to order checks. Lets see how long it takes before Harland Clarke are out of business.

Ugly customer experience trying to purchase checks as a Costco member. I started by calling the number and entering all typical info i.e. name, add, acct number, etc. Tried to pay by credit card but their system could not handle the number resulting in a 6 min. wait for cust, svc. Another 6 mins. of repeating the data to the rep. Asked basic questions but could not get a straight answer such as when will the checks arrive -Reply "9-12 days after leaving the plant" I asked to speak to a supervisor resulted in 5 more mins on hold , no super available. I am taking my next check order elsewhere.

My god, the runaround and nonsense I got from customer service was insane. I paid extra for expedited shipping and tracking. The shipping confirmation e-mail did not include a tracking number so I called customer service. She said it was sent Priority Mail which could take up to 3 weeks and is not trackable. I said I have been sending and receiving via Priority for decades and it's more like 3 DAYS and INCLUDES tracking. I might as well have been talking to a wall. She said it was "company policy." What is? To charge someone for services which you then do not provide? I said I wanted my exorbitant shipping charge of $11.58 reimbursed. She refused. What utter bullshit.

The costs are unnecessarily high, including shipping: it's been 10 days since I placed my order for checks & they aren't expected to arrive until Wed., another 3 days. I can see that I'm not alone in my assessment of this company.

Most horrible experience waiting 40' while there is no intention in answering! Insulting and criminal-and should not be in business. Will request my bank to cancel their contract with Harland!

This is the second batch of checks that are poorly perforated. The checks are tearing at the top and some tear so that I have to write another check. They charged $57 for 80 checks. I tried to call customer service but was on hold for about 25 minutes and gave up. Take my advice, use another company.

Over priced. 50$ for 60 checks is ridiculous! And they don't even give you a check register. I ordered checks and never received them. No one answers the phone... absolutely no customer service. I went to Walmart and got 120 checks for $25. Harland Clark SUCKS!