Chuck A.
I order stuff all the time online and…
I order stuff all the time online and other companies are able to deliver to my home, yet they can’t seem to get the package delivered and charge us a restocking fee for items that we never received. I contacted them to get a refund and I have still not gotten a refund. They said they have to wait for the items to be received back?! Who’s to say that will even happen? I never received the items and I don’t even know if they will issue any refund at all. I wouldn’t recommend this company.... and of course there was nothing wrong with the address even though they state there was. Completely dishonest on their part to charge someone and refuse to fix it.
Response from HargravesotcMay 15, 2020
Chuck, Let me start by saying, we are not a shipping company we are a reputable online company that provides OTC products at a great price and fulfills orders. Shipping companies include USPS, UPS & Fed-Ex. You placed an order on our website on May 6 @ 9:23 am and your order went out the same day. After the packages leave our facility we have no control over them and when they are delivered to you. Your package was returned back to us because you had input an insufficient address. Regarding refunds, it clearly states on our Return/Refund Policy page that if an address is input incorrectly and sent back to us we will issue a refund minus shipping charges and a 15% restocking fee. These policies are put into place for a reason. https://hargravesotc.com/pages/return-refund-policy Yes, we will get product back, you can follow the tracking number that was emailed to you and you can see when we receive it back. And at that time we will issue a refund. Have a great day!



