Mr David E.
Started well, dreadful progress, happy ending?
Based on the overwhelmingly positive reviews it appears that Hargraves OTC is well liked by their customers and in part I would have to agree. An order was placed for a product that is not available in the UK and Hargraves promptly sent it to a shipping company for onward travel to the my home address. What happened next is customer "service "at its absolute worst. In order to comply with US regulations an invoice or receipt is required with product details,price etc which was requested when the order was placed but was not provided. I sent many emails and made phone calls to try to try and obtain this document but never received any response from the company which I think is appalling behaviour and the vendor should be ashamed. I am now am now faced with the shipment being destroyed because I don't believe there is any prospect of receiving a refund from Hargraves if the items are returned to them. Not only have I lost money but have no products either. Update! Just after posting this review, Hargraves emailed me with an apology and sent a document which I hope will resolve the issue. Could this be coincidental? Perhaps I'll never know.