For affordable over-the-counter medicine, Immune support supplements, vitamins A-Z, health supplements, digestive health, ear and eye care medicines, first aid and personal care products, shop online at Hargraves Online Healthcare.
Hargravesotc (hargravesotc.com) has 1,586 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
hargravesotc.com
Website
hargravesotc.com
Category
Pharmacy & Medicine
Location
Fulton, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 8% of reviews.
Latest
Most recent review: March 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered my medication (order # 82593)
on Sept. 17. Package was shipped by UPS
and came to Aurora, Colorado. UPS did not deliver to me according to them because of "wrong address".
It is not true.Despite my call to UPS
( I asked to redeliver it to me) they sent it back to sender (Hargrave OTC). Today I got email from sender that I got package today despite "Tracking Link" shows that my package came back to sender and sender received my package today. I tried to connect sender (few emails, a couple of calls) - no response. Therefore, I do not have my medication, and I do not have my money back. My ph.# 720-2995121
TR
TRACI
I ordered 2 tubes of Rugby eye…
I ordered 2 tubes of Rugby eye ointment, paid for 2 tubes of eye ointment and only received 1 tube. I immediately sent an email as provided on their website, same day as delivery of tube. It was a Saturday, 3-23-24. Sent a 2nd email on Monday, 3-25-24. I have provided them with 2 full regular working days to respond, and have not received a response of any sort. I want the 2nd tube I paid for sent, I am not asking for a refund. It appears this company does not respond to issues. Review will be updated as appropriate.
KM
keeri M.
The online team is unhelpful
The online team is unhelpful. I want to send 20 tubes of Rugby sidium chloride 5% eye ointment to my brother who resides overseas via MYUS.com ( a logistic agent in NY ) . Sent an email to customer service before X'mas and asked if a team member can unbox all the tubes and pack them into small box so the package wil get dropped off by the unit if my brother is not home instead of being taken to the post office which is not open on Saturday. No reply at all.
Thought I might have got the email address wrong, and resend message again. Got a reply saying they don't ship to overseas desepite the fact that I stated clearly in my email that i intend to use MYUS.com to ship the order !!!! I explained the reason for my request to unbox the tubes again but in the end, there is no reply still. Very unhelpful staff and extremely poor service, stay away from them. I hope the owner gets to read this review so he knows how his employee treats his customer.
Response from HargravesotcDec 29, 2023
Kerrie, We received your 1st email at 3:00 am on December 24th which was Christmas Eve. Our office doesn't open until 9 am.
We are very short staffed on a normal day let alone Christmas Eve.
Our apologies for not getting back to you immediately, it was a very hectic day and had several packages to get out. It is not our normal business regimen to not respond to emails as every customer is important to us, we just didn't have the staff to reply to emails & get orders fulfilled. Perhaps there was a bit of miscommunication, Regarding your email you asked if we could unbox our sealed products (that are sealed for your protection) and send the package to your brother in Hong Kong via MYUS.com. We do not ship to Hong Kong nor do we accept MYUS.com. I am the owner, and my staff did their job to let you know we do not ship to Hong Kong. Have a safe & happy New Year!
AR
arboreal
Poor Customer Service
Ordered a product for delivery to the UK. Product was delivered to another address 100 miles away. Royal Mail say only the sender can query delivery. Have tried to contact Hargraves using 3 different methods (contact page on website, info@ and contact@ email addresses) and they have not replied to any of them. Poor service.
I will be happy to amend this review if the issue is resolved.
JP
Jonathan Piper S.
Ordered some nasal spray through Amazon…
Ordered some nasal spray through Amazon an it says its delivered on the 10 of June to fort Payne but I live in Geraldine guess this will be the last time I order anything from yall in the future it was a waste of 15 dollars
RE
Retired
I received orders before really fast
I received orders before really fast, but the last order of $100 was never received. I want a refund.
SU
Sunshine
Bad customer service
Bad customer service, product information not complete, and strict refund/return policy is not disclosed before purchasing. Their customer service representatives would benefit from professional customer service training. Be careful, not all product information is listed. Also, read their refund/return policy before you purchase. It's not easy to find on their website. They have a 15% restocking fee on products that are on their selves. Restocking fees are typically reserved for special orders. Also, their mobile website version is not performing well.
Response from HargravesotcNov 19, 2020
Dawn, I understand you are upset because we wouldn't cancel your order on the day it was being delivered to you because you realized you were allergic to one of it's ingredients. Not even Amazon will cancel an order after it has been shipped! Our product information is complete, all information is listed or directed to see the image provided of all supplemental facts, including active & inactive ingredients, along with the expiration date (which most sites do not list) and other information. As for our return/refund policy is disclosed if you read it. See the link below https://hargravesotc.com/pages/return-refund-policy
And like most websites the business information including all policies is located at the footer of the website, as a business owner you should know that.
Our customer service is top notch and we will work with the customer unless the customer feels they should have a full refund including shipping because they failed to read the product description.
Yes, we do have a 15% restocking fee, that applies only if the return is voluntary, in this case it was. No, restocking fees are not reserved for special orders. And as for our products sitting on our shelves, that is your assumption, we are strictly an online business and turn product around very quickly.
As for our mobile site, our IT department has thoroughly checked it out and is working perfectly fine.
Hargraves Online Healthcare Team!
