John
Food purchased made my dog throw up
Food purchased made my dog throw up. HardyPaw would not take it back. Stick with Petsmart or Chewy they care about your pet. Delivery was very slow and shipping cost expensive.
Response from HardypawAug 14, 2025
We’re very sorry to hear about your experience and your dog’s reaction to the food — we know how concerning that must have been. While we can’t accept returns on opened pet food for safety reasons, we understand this policy can be frustrating in situations like yours. We also regret that your delivery time and shipping cost did not meet expectations. Your feedback is important, and we’ll be reviewing both our shipping processes and how we communicate our return policy to make it clearer and more helpful.