Hard Disk Direct Reviews | Read Customer Reviews of harddiskdirect.com

Hard Disk Direct Reviews | Read Customer Reviews of harddiskdirect.com

Hard Disk Direct reviews

238 approved reviews, newest moderated first

Brenda M.
Mar 2, 2023
Very responsive to my issue
The hard disk I purchased could not be used in my laptop. When I explained the situation to the company they offered to give me a full refund, even though that was not their policy. I appreciate their responsiveness to my issue.
Response from Hard Disk DirectMar 21, 2023
Dear valued customer, Thank you for sharing your positive feedback with us. We are glad to hear that you appreciate our responsiveness in resolving your issue with the hard disk you purchased. At Hard Disk Direct, we strive to provide excellent customer service and ensure that our customers are satisfied with their purchases. We apologize for any inconvenience caused by the incompatibility of the hard disk with your laptop, and we are glad that we could offer you a full refund, even though it was not our policy. Thank you for choosing our company for your technology needs, and we hope to continue serving you in the future.
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Michael B.
Mar 1, 2023
I was able to order specific revision…
I was able to order specific revision codes of parts I needed instead of just what they had. All the parts were exactly what was ordered. The cable sets were shipped a bit later but looked new and were exactly what was required.
Response from Hard Disk DirectMar 1, 2023
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you were able to order the specific revision codes of parts that you needed, and that all the parts were exactly what you had ordered. We understand that there was a slight delay in shipping the cable sets, and we apologize for any inconvenience this may have caused. We are glad to hear, however, that the cable sets were new and met your requirements. At Hard Disk Direct, we always strive to provide our customers with the highest level of service and quality products. We appreciate your business and value your feedback. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for choosing our services, and we look forward to serving you in the future.
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Justin D.
Feb 27, 2023
Item as described, arrived ahead of estimated delivery time.
Item as described, arrived ahead of estimated delivery time.
Response from Hard Disk DirectFeb 28, 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with our fast and personalized communication, and that your product arrived quickly and in good condition. We appreciate your business and look forward to serving you again in the future!
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GD
Feb 27, 2023
Good communication
Fast, personal communication. Received my product quickly and in good condition. Great experience!
Response from Hard Disk DirectFeb 28, 2023
Thank you for your positive feedback! We're glad to hear that you had a great experience with our fast and personal communication, as well as receiving your product quickly and in good condition. We appreciate your business and hope to continue providing excellent service to you in the future.
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DW
Feb 23, 2023
Exceeded Our Expectations!
We received the part we ordered sooner than expected. A rep from HDD reached out to make sure we got the part and asked if we had any issues installing it. They were quick to respond and offer tech support during the process. This experience greatly exceeded my expectations!
Response from Hard Disk DirectFeb 27, 2023
Dear valued customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you received the part you ordered sooner than expected and that our representative reached out to ensure that you had a smooth installation process. At HDD, we strive to provide our customers with the highest level of service and support, and we are pleased to hear that we exceeded your expectations. Please do not hesitate to reach out to us if you have any further questions or concerns. Thank you for choosing HDD for your technology needs. Best regards, HDD Customer Support Team
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Marc A S.
Feb 21, 2023
helpful despite having to return
I had the wrong info from my computer company about the item purchased. The item was not compatible with my system and needed to be returned. I did have to pay a bit of a restocking charge but since this was neither their fault nor mine, they worked with me to make it an acceptable and not punishing me for it.
Response from Hard Disk DirectFeb 23, 2023
Thank you for sharing your experience with us. We're sorry to hear that the item you purchased was not compatible with your system, but we're glad to know that our customer service team was able to work with you to find a satisfactory solution. At Hard Disk Direct, We always strive to provide excellent service to our customers, even in situations like this where there may be some inconvenience or extra charges involved. If there's anything else we can do to assist you, please don't hesitate to reach out to us. Thank you again for your feedback.
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David R.
Feb 20, 2023
Great buying experience
Great buying experience! Tracking # was informed on time, product of great quality
Response from Hard Disk DirectFeb 23, 2023
Thank you for your kind words! We're thrilled to hear that you had a great buying experience with us and that you received your tracking number in a timely manner. We take pride in providing high-quality products and it's wonderful to hear that you're satisfied with your purchase. If there's anything else we can assist you with, please don't hesitate to contact us. Thank you for choosing our company!
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Neil G.
Feb 15, 2023
Hard Disk Direct
They were quick and paid a great deal of time oncustomer service.
Response from Hard Disk DirectFeb 16, 2023
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our customer service to be efficient and helpful. At Hard Disk Direct, we strive to provide our customers with the highest level of service, and we are glad to hear that we were able to meet your expectations. Your feedback is incredibly valuable to us, as it helps us to continually improve and refine our processes to better serve our customers. We appreciate your business and look forward to serving you in the future. If you have any further feedback or suggestions for how we can improve our service, please do not hesitate to let us know.
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