HarbortouchReviews of harbortouch.com

Worse pos/credit card processors. I strongly recommend everyone not to use it. There are so many other pos that it aims to be expensive but on the long run you save your self lots of money .

Going with Harbortouch was the absolute worst decision I made in opening my business. Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system. Now here is my experience: 1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front. 2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted). 3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers. 4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete crap as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with crappy software and their Customer Service. 5) The promised EMV system is no longer even on the horizon. 6) The reservation system is unusable. It doesn't even have the base functionality of a free online software like Tableagent. Additionally, they randomly withdrew $2100 from my account. When I called to see what was going on, they said that it was an equipment charge from one of the pieces of hardware that needed to be replaced. After they investigated, they told me that this was a mistake and to go to my bank to put a 'stop payment' on the withdrawal. I did as they told me. Then the next few days they stopped paying all my credit card transactions. Again, when I called, they told me that this was a mistake from their automatic computer system. They eventually got it fixed, but it cost me about 5 days delay on receiving the restaurant sales. The software is complete crap and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do. The number of times I've called customer service and requested a call-back from a supervisor: 9 The number of times I've received a call-back: 0 I am 4 months in to a 3 year contract. As soon as I am able to do it, I will definitely buy another system and take the loss on the Harbortouch contract. So yeah, Harbortouch is definitely the worst mistake I made. I wouldn't wish it on my worst enemy.

Fees are way to costly for the level of flexibility in reports. Data should be available so owner can manipulate. Poor communication about software updates.

You never answer your phone... As soon as my contract is up , we are switching for micros..... I hate you guys.....

POS system is very slow and not fast enough

I tried to enroll in the new harbortouch online and it did not work, I have called for help and am still waiting on hold! How about transferring the Ids and passwords to the new site?? Oh that would be too easy...

I signed up with HarborTouch a couple of years ago into a 5 year contract. Being that this was my first POS system for my business, I thought a longer term meant that I was signing a lease with a very reputable company. I really thought wrong! First off, the system I was given was outdated to begin with, as I learned over one of many calls to support. We had issues for over 1 year, I was calling Harbortouch every day at one point. But, the technical support always found the issue seemed to be "internet issues" on my end. The system would freeze, lose connection to the brain multiple times throughout the day, our data only synced to Lighthouse daily if I was lucky, along with various other issues. And when my company's data was in Lighthouse, it was very very very slow. Running a single report could take 5 mins alone. When it did work, this system was great, but that was only 5% of the time. Never once did they send support to our location, never once did they replace the system or even try to make it better for us. Instead, we were always told to reboot.. which we all know that this action only temporarily fixes the problem. I finally got smart and found a new POS company, Clover. They are amazing, I have never had an "internet" issue with the Clover system. No issues at all! Yet, Harbortouch always claimed it was our fault. When Harbortouch matures as a point of sales company, they should go study what Clover did. Customer service does not have an internal review division to look at extreme cases like mine. I shouldn't have to pay an outrageous termination fee (which is the lease fee per system, for the number of months left in your lease). For me, this is going to cost me $5000. Lesson learned! I shouldn't have to pay when this is not my fault. My business simply cannot run on a faulty system. This is the core point of my business. I would not have looked for a new POS company if Harbortouch provided a good, reliable system as they advertise. Slowly, they will lose all their customers if they don't change this. A summary of all my issues: -Freezing screen -Losing connection to internet -Lighthouse doesn't sync or has your data online when needed -System is slow -System I got was outdated -Didn't support EMV on time -No customer service department review Harbortouch is unacceptable. Be smart and find a different company. Don't waste your precious time having to talk to Harbortouch when you could be spending your time growing your business.

Don't put your company in danger of being robbed monthly. HARBORTOUCH employees will not do their jobs. A lot of lip of what you should do however once you do whatever they request you do they do not follow up to complete the job. They will monthly take your money. After four (4) attempts. I am on my way to court. The amount due my business is now over $500.00. They are still taking monthly deductions after forms have been mailed and many phone calls.