HarbortouchReviews of harbortouch.com

My county order all restaurant to be closed due to covid-19 from 3/15 to 5/31. I explain to them Harbortouch shouldn't charge me during the shut down. I was told that not their fault. Even my landlord very nice enough not to charge me the rent during the shut down because he know this covid-19 affect everybody. Now my restaurant closed for good and i'm stuck with Harbortouch for another 8 months without income. Please don't do with business company. they don't understand the hardship every restaurant going through loosing their business. I was told if i don't pay them they would sent me to collection agency so I credit will be ruin...

I have been using Harbortouch for 12 years and am absolutely floored by their response when I closed my business and informed them of my need to close my account. I also was told of the "automatic renewal" for 3 years and would owe $600.00 if I closed my account today. I did not close immediately because they would have immediately taken that amount out of my account. This is a complete and utter scam! Do NOT do business with them! I'm not sure yet how I'm going to resolve this. I was told there would be no allowances made for covid-19 closed businesses. Since that conversation they have upped my fees it seems and my business is closed. They currently charged my account $65.05 and $22.53 for a gateway fee that I've been paying that was "grandfathered" in and no one knows why. I just spoke with them and they are still determined to hold me to contract untill June 2021😡.

I tried canceling right away in 2017 after they had changed my rates but they said I was locked into my contract and needed to do the three years otherwise pay a large sum of money (I forget the actual amount). They did change my rates back but never did refund any portion of the money where I was overcharged and I fulfilled my 3 year contract. In March 2020 Covid hit and they started charging my account on a daily basis. I called to inquire about this and they explained it was their new policy; which was fine but at that time I explained that my contract should be up March 17 202 and they agreed and they said I would be able to cancel at any time I just needed to call back the day I wanted to actually cancel my account. The day I call to cancel my account it was a pleasant conversation at first where they were offering to do a rate review and reduce some fees to keep my business. After I politely declined they told me I would have to pay $1260 to cancel my account because it auto renewed for an additional two years. The phone conversation was not so polite after this. I was baffled since I had already made two phone calls where they told me I would not have any issues canceling my account. It seems to me this company needs to make money by early termination fees because their customer service and rates will not let them compete on a fair playing field. There are many options out there do your homework because unfortunately there are places like HarborTouch with very shady business practices.

Closed for covid 19. Called after ordered to close to stop billing while closed. Was told no problem, they continued billing plus added a monthly charge for credit card processing while not processing cards. Customer service if you can stay on hold long enough is terrible. This company only cares about their bottom line. Stay away from them you will regret it.

Harbortouch has the worst customer service, serving the run around for 15+ minutes with 2 transfers over the phone. Call to close my account, told have 3 months left on auto renewed 2 year contract and they can't set up the cancellation early?? So I am to call back and be fed more time wasting dishonesty on the phone for how long? And what is the window of time I have to cancel?? Seems with this system they win and I never get to cancel. Can't set up to close account when contract is over but will renew on its own another 2 years?? Ridiculous at best and a total customer trap.

awful product, awful customer service

I called to ask if I was still going to be charged for my services, even though I’m closed and have no income coming in and was told yes! I think is absolutely ridiculous!!!

Don't, Don't, Don't.. I switched with the PROMISE of paying the same or better and Lies, Lies, Lies.. and NOW I'm Locked in for 3 years.. Oh by the way nobody will call you back !!! Horrible!!!!! I just paid 6% on fees for both January and February Each !!!!!! that is the worst price I have heard of !!!