HarbortouchReviews of harbortouch.com

We like Harbortouch. Lots of reports and ways to view what's going on when not at the location.

nothing at this time

I would love to see some improvements. The touch screen speed is sub-par. More like an android reaction time as opposed to an iPhone/Pad reaction time. I move very fast and would like something that can keep up without little delays when clicking buttons or button responsiveness. I'd like more accuracy in credit card swipe recognition. I know that's a tough one but again - it comes down to speed. I need to swipe and have a 95% first time quick read of that card. I'd also like direct access to the online menu to control every function from the POS. I think it would be a simple database flag saying - this item is unavailable online. Or better "Online" or "Not Online" button for each item, category, choice, etc.

The only thing I would maybe say is that the wait time to get a tech on the phone is really long, I needed help with a problem and I waited on hold for 28min before someone answered. Just the wait time is very long and the thing is we have the customer in front of us rolling there eyes and upset when they have to wait for you to get an answer

intuitive and fast POS system, with a helpful and courteous staff at the ready for any and all problems you might find when integrating the system. Wonderful experience.

I like Harbortouch as a user. I find it easy to operate and find all the information I need in our daily operations. The technical staff are very friendly and helpful, but haven't always been able to solve our issues. With the new upgrade with Lighthouse Reporting, we had many balancing issues, but have managed to get these rectified. As of this time, we still have no idea what caused our unbalanced reports, nor did the technical staff, but it seems to be solved now. DeLores Duncan Corporate Controller Aces Bar & Grill Wedgies Sports Bar

We enjoy the system, the tech support needs work tho. We had to call numerous times to get a new cord sent. The people were very courteous, but the problem took very long to get resolved.

Point of sale works well for ringing up sales. The receiving function works well and is adequately integrated with the sales function. Customer service when we have equipment or programming issues is always polite and professional and usually very helpful. By which I mean if the system isn't working or some function goes down, HTs tech support always gets us running again asap. They are awesome. If we call with a "how do we do this" type question, the response can vary based on the tech support person you get. POS not yet integrated with chip readers. POS terminals do not work with wireless printers. Reports don't integrate too easily with Excel. Data is great, but HTs formatting makes the reports very hard to re-sort and finalize. Also it isn't possible to run comparative reports yet ie sales this quarter compared to last quarter. I wish there were more in depth trainings offered, and/or a resource to learn when HT adds or changes functions. We appreciate HT is adding and improving functions, many of which are very useful and/or options we've asked about. It would be great if there were an alert or something when they do It!