HarbortouchReviews of harbortouch.com

We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble with the system. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. We laughingly called the Harbortouch our "POS POS". Today was the final straw with the POS and Harbortouchc.. we are paying for a service that is not useful at best .... we have upheld our in the contract, they have not... as we told Harbortouch today.... this matter is being turned over to our attorneys to get us out of the contract. My advice to any company considering a POS system .... DO NOT go with Harbortouch... do your research. Ourselves??, we are going back to Square .. a very reliable service.

Nothing but frustration so far. Today is one and a half weeks since we started using the system and I still can't reconcile the deposits. For the third time I was told we were set to mid night batching, after being assured two times before we were (which today I found out we had been set to 12pm). Who doesn't know there am from pm? Likewise, we had to call numerous times, only to have one person tell us one thing, and then contradicted by someone else. On one occasion, I personally spent 50 minutes on the phone, only to tell the "help desk" the resolution to the issue after they couldn't figure it out. Maybe I should be on your payroll for support.

Nightmare from the start sales guy disappeared programming was messed up... batch time was wrong!!? Misinformed about things... pretty shady

Not a positive experience