Happyrooms.comReviews of happyrooms.com

I booked a month ago 2 suit to spend my public Holiday with my family and the deduct the amount immediately from my CC. Unfortunately I got email stating that we confirmed ur hotel cancellation as per ur request and I never asked for any cancellation. Later after several calls and mails the I got new confirmation no and I was happy. We packed our stuff getting ready for tomorrow's holiday and shocked with new email stating sorry the hotel can't accommodate you!!! I sent and call but no solution or communication at all. They wast my time and they put me in very bad situation with my family. Furthermore I got a high BP from the unskilled agents and poor system they have. I don't know if its a real websit or a fake.

Booked a room in March. Phoned actual hotel, they confirmed my booking. Roll forward a month and the hotels tell me the agency cancelled my room. I phone happy rooms and they tell me how the hotel was fully booked, avoid any other questions and refuse to comment about canceling, they just keep telling me they didn't do anything, where the hotel gave me very specific details showing they did. Do not trust. Do not use. They are frauds.

I booked a weekend through happy rooms to Niagara falls....2 hours later I realized I had to cancel it and after calling happy rooms 4 times, and finally getting a manager to speak to me, she was very evasive about our refund....I asked when and how long to refund my MC, and she just kept saying " some days, some days" . I called MC and they said if happy rooms could just call them with a bit of info, they could reverse the charge right away. I called happy rooms yet again and they refused to call MC. I started to get a bad feeling that I was being scammed big TIME... I am terrified they will not return my 425$ to my MC. The other problem is when you call this weird #, you have no idea where you are calling and how much this is costing us?? I just want my money back so I can re book another weekend...also I emailed happy rooms and no reply!

DO NOT USE THIS COMPANY - We tried to book a £40 deal with Novo Hotel in Greenwich via this site, the £40 had gone but they could offer a £70 room, we booked and got a confirmation advising our booking. I then had a e-mail from them telling me the hotel was booked and to go to the Travelodge when i complained they offered me a superior room however I had to pay upfront and claim the rest back after our stay. The English spoken was very poor and they do not seem to accept they are in breach of contract.I have since re-booked with another Hotel - They also repeatedly ask for my credit card to pay upfront and send it via an non secure e-mail and I too am convinced this is a scam so I would not give this information

Having booked a room in London through 'Happyrooms' and receiving a confirmation e-mail, I arrived at the hotel to check in. I was then told that my reservation didn't exist, that the hotel doesn't work with 'Happyrooms' and that absolutely could never offer rooms at that price.The lady that served me then remembered my name and said that she had been called by a man who said he was from 'Happyrooms' about three times trying to confirm the booking. Everytime she said that they can't confirm it because they don't offer rooms at that price, yet he never let me know this and I had received a confirmation. She called 'Happyrooms' to try and deal with the problem and to explain what had happened. The man she spoke to said he had called the hotel and they had confirmed. Seeing as it was the same lady at the hotel on the phone and she knew that she had told him it couldn't be confirmed, he was obviously lying. He then said he had just spoken to the manager of Novotel (while the receptionist was on hold), yet the manager had received no such call and the 'Happyrooms' employee couldn't tell her the managers name when asked. This is all a huge scam, judging by the previous reviews and the disgusting way in which 'Happyrooms' found it acceptable to leave a customer who had travelled a long way without any accommodation or any empathy. Before they come up with some ludicrous excuse as I have seen on the below reviews such as "I left my booking too late" or something, no I booked with enough time and the hotel was adamant that this is some kind of scam website, as they were repeatedly lying and unprofessional. I have cancelled my bank card since this ordeal and recommend that nobody ever even considers booking with 'Happyrooms' despite the appealing cheaper prices. I had an incredibly hard week this week personally, in addition to all the hassle with 'Happyrooms' and I cannot believe that there are people working for this apparent company that have the audacity to be so inhumane, unsympathetic and soulless. No response from 'Happyrooms' will change this opinion and I think it is appalling that any booking company should leave a paying customer in a different city without a roof over the heads, or even an apology. I ended up booking a travel lodge because of the problems and because the hotel could not offer me a room anywhere near the price 'Happyrooms' claimed it could. I will be making a number of formal complaints and will be taking this much further with this shambles of an inhumane, unorganised and dishonest company.

Twice I booking hotel ,twice they stolen money but the hotel is none. highly not recommend

I am writting from india and had booked a room through happyrooms. after which i had to cancel the booking. since then i have wrote to them multiple time and had word at the helpline number provided but got zero response. its been more than 50 days since i canceled the reservation but have not received any response leave alone the money which is mine. i will never ever recommend happyrooms to any of my colleagues. so people who are planning to make a booking through them in india PLEASE DON'T. Poor decision from my side.Hope this review will save many people from the hassle i had to go through. The booking reference no is XI-HZ-19197542

WARNING: Totally avoid HappyRooms.com at all cost! Not worth it at all... I was recently in Ireland from Canada with a colleague to attend a film festival. On our way back to airport through cities in Ireland, we travelled to Dublin and booked a standard bunk bed room at the Isaac Hostel through HappyRooms.com. That was a big mistake. We ended up paying way more than two beds for two days was worth, pretty much over double the price. We thought we were paying for a single room with two beds arranged as a bunk bed. The helpful staff at the Isaac Hostel were baffled, because that didn't exist, and they didn't receive our reservation there until, it turned out, the next day. All they had were 4 to 16 people bunk bed rooms. So we called the number provided to contact HappyRooms. That was the wrong number provided by HappyRooms.com. The staff decided to call the Isaac Hostel number provided by HappyRooms.com, because they didn't recognize it. It was the wrong number as well, the number to the hostel next door, where we went to check, and we didn't have a reservation there either. In the end, it was 2AM, we were exhausted from the the travelling and bad experience, and I ended up having to call VISA to cancel my card in case of more possible future fraud while trying to halt the current fraudulent charge. It was a horrible experience. Save yourself the trouble. Do not purchase anything through HappyRooms.com. *************************************************************** AN UPDATE: HappyRooms.com refunded me $185,69 USD back to my credit card in June 2015 to make up for their mistake. I wish their mistake had never happened so that my colleague and I could have enjoyed our trip to Ireland all the way. That said, I am glad that HappyRooms.com reached out to me to resolve this issue after I wrote this review, and it is at their request that I am writing this update. My advice to anyone reading this is that if you choose to use HappyRooms.com or any other online service to book a room at a hotel or hostel, call that hotel or hostel first to make sure that you are indeed getting what is advertized on that online service website before making any purchases or reservations. That way, you can enjoy your trip all the way without any worries at all. Good luck!