Happyrooms.comReviews of happyrooms.com

Currently I'm in a hotel in Prauge and happyrooms had condelled my resrvation! I've pay by my own and try to get back my money paid to happy rooms. They dont answer on calls or emails! Please be aware that they are simlpy cheaters!! Jerzy

I'm in the hotel and I have problems with my reservation and do not answer the mail or the phone.

this is the first time i make a booking throgh this site and it was really bad, usually i make my booking throgh Booking.com, after i made my booking i checked with the hotel and they said we dont have any reservation in your name, i made like 10 calls to the hotel and the site and they always say it will take 24 hours and the phone number which was supposed to be working 24/7 usually dosnt work

I made a reservation for Amsterdam. I was agree with the total amount and when I booked at my reservation I saw that I need to pay almost the 80% of the total amount agreed at the hotel. When I sent an email to the hotel asking about this, they told me that I´ll need to see this with Happyrooms. Since I contacted them I saw later that I have a double confirmation, they never explained me anything related to the extra amount and until now I´ll have to pay a double reservation for something wrong in their system. I sent a lot of emails and I didn´t receive an answer yet. Confirmation: 32267509 and 32267515 In summary: a) I don´t know yet why I need to pay at the hotel around 80% plus that the total amount that I booked. b) I have a double confirmation and still don´t have answer or solution.

I did a reservation through Happyrooms and they sent me a confirmation letter to print and take it to the hotel. Then they sent me an email regarding transaction looks suspicious and they need a proof from the bank. I did and sent it to them and they confirmed the reservation and apologized. I called the hotel to arrange but discovered that they know nothing about the reservation. I called the call center in London with several overseas calls finally they sent me email asking about nationality. I provided them mine and kept waiting but no reply. I called the hotel again and still know nothing about the reservation confirming that they don't have even available rooms in that predetermined dates. Called the call center again they transfered my number to somebody in Guinea. They called me and said that the issue will be solved in 24 hrs. Another 24 hrs and I sent email today asking for help, they said that the agent is closed today. They need another 24 hrs. Bearing in mind that My trip is due in 3 days and it's "official feast vacation" and will be destroyed. My family kept asking me will we have a trip? I said I don't know. Very very bad experience via online booking .. Booking number: SH3789626 *************************************** UPDATE: They sent me an email congrats me for getting the hotel confirmation over the reservation. I called the hotel and they assured that this never happened and they didn't confirm and still dont have my reservation. My travel date is due within 24 hrs and I don't have the confirmation. We lost our vacation depending on this site "in vain".. what a loss

I booked a hotel, canceled it the following day but they TOOK THE MONEY off the credit card. Tried calling them, emailing them - Nothing! They just can't be reached! I'm devastated. I don't know what to do or who to advise with.

I tried to book a hotel in galway and they advised me to stay away from this website as they never heard about them and that the site was just set up recently.....

We booked a room through Happyrooms.com but the hotel could never confirm the reservation. As it turns out, they had booked us at a different, SIGNIFICANTLY LESS NICE hotel in the same city... We called Happyrooms everyday for a week and each time they promised to contact us with updates, resolution, etc. They promised to fix it. They NEVER CALLED US BACK and finally we had to cancel the reservation and book directly with the hotel. Of course, by that time the price had increased. I suspect a "bait and switch" scam in which they purposefully booked us at the cheaper hotel - good thing we called the hotel to confirm. HORRIBLE CUSTOMER SERVICE, THE WORST, DO NOT BOOK WITH THIS FRAUDULENT COMPANY!!!