Happyrooms.comReviews of happyrooms.com

Exelent service very good and clear website

I travel often that I’m always on the lookout for sites and tools that make my life more efficient. I booked my room, showed up at the hotel and everything went beautifully. The hotel was actually much more fabulous than I ever imagined. Happyrooms.com has gone above and beyond my expectations and now I’ve saved it on my phone (and laptop) for my future travel needs.

We wszystkich innych internetowych pośrednictwach występuje zbyt duży margines rozbieżności pomiędzy opisem-ceną hostelu na portalu a tym co znajdujemy w rzeczywistości .W przypadku HAPPYROOMS nie dość że różnica nie występuje in minus to zaskoczyć może in plus!!!! A już zupełnie rozbrajające było zachowanie centrali w Londynie kiedy po zamówieniu hostelu z wyprzedzeniem 2 miesięcy na 28 dni manager hostelu "zapomniał" wprowadzić Voucher do systemu i w przeddzień przyjazdu na moją informację że przyjeżdżam około godziny 20.00 usłyszałem że nie ma takiej rezerwacji !!!! Servis z HAPPYROOMS nie tylko wyszukał mi inne miejsce ale też zobowiązał się do pokrycia różnicy i słowa dotrzymał- dziś wpłynął przelew 171-,USD.Życzę wszystkim takich kontrachentów - Jarosław Bagrowski

I found a room in London, Rang them up to confirm they had the rooms, told me yes no problem 2 weeks later, hotel has no booking, I rang Happy rooms, they said, don't worry it takes time to go onto their system 2 weeks later, they said, Oh were sorry, the hotel was booked up and blamed Hilton for the problem I am trying to sort it out now but they take their time and are very good at wasting yours I will update with what happened after. I also recorded all the calls from start to finish and if I don't get a good result they are going on Youtube and on all the places they advertise UPDATE: Well after my previous review I am happy to say that the rooms were eventually sorted Happyrooms did respond to each email fast when we emailed them repeatedly, the phones were always quickly answered by polite staff, even though they couldn't help us without the manager who was hard to get hold of. After messing up our bookings, they have made us new bookings at a similar hotel and got us some very nice rooms We got a good deal even if there was some hassle All in all I am now very happy with the service from Happyrooms. These guys didn't con us, we got something good from them for a good price. ----------------------------- just got back from our stay Everything was great Rooms upgraded as promised Hotel amazing No problems. Despite bad reviews, I think they try hard and I would use again

Update- in two days the reservation was confirmed and everything was ok but the best thing was the price - half the price in comparison with all the other websites! I made 6 reservations this week but didn't get any confirmation number and after talking to the hotel they said they don't work with the website!!! talked and emailed costumer service but they keep telling me to wait for them to work things out, only one problem I am supposed to be there next week and now I'm in a limbo while they already were quick to charge me.I can't understand this conduct wjat kind of costumer service is this????

At the end of June I made a reservation through Happyrooms,things went wrong,I was overcharged and I got mad.But the head of complaints team(I don't know if I'm allowed to write his name) replied very quickly.The only thing I had to do was to send them by email the receipt of our stay.After that they put the difference of the amount into our account.To be honest,I didn't expect that.Excellent feedback and problem solving mentality!Thanks!My next reservation will be definately through Happyrooms!

You really can see a good company when things do not go well. There was a problem with our hotel booking. Eugene promptly, efficiently, and effectively fixed the problem. We are in the new hotel and are extremely happy. All of the people I spoke to at Happyrooms were polite and made great efforts to help. It took less than 12 hours to exceed our expectations.

I had sometime back posted a 1 star review for happyrooms.com over booking issues. I am writing a follow up review to inform that i received a payment from happyrooms.com, amounting to the difference between my original booking price and my actual expenditure. I am hence rating them 5 stars in this review.