Happyrooms.com Reviews | Read Customer Reviews of happyrooms.com

Happyrooms.com Reviews | Read Customer Reviews of happyrooms.com

Happyrooms.com reviews

Showing 49 reviews with 1 star · Clear filters

Fernanda M.
Sep 27, 2016
Ilegal booking on Sheraton Waikiki
Please dont book with Happyrooms.com. I booked and fully paid for Sheraton Waikiki and when I contacted the Hotel to organise a cot for my son I was surprised to find out that there was no such booking in my name for this Hotel and my booking was for another cheaper Hotel. After weeks on the phone with a thousand of different people they kept saying "we are checking with our partners to fix the issue" nothing was done and we lost money and it ruined our holiday as we saved money to stay on Sheraton. They need to go out of business asap. Please contact me if you like more details
Response from Happyrooms.comSep 27, 2016
Dear Fernanda Mirabeau! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. After reviewing your case we found out, the Team, responsible for you case got the update from the provider recently and you were sent a letter with all the information regarding the case in question. We are so sorry for any inconvenience caused. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us. Kind regards, Happyrooms Team
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Zoe
Sep 24, 2016
FRAUD
I went onto Hotelscombined.com to look at apartments for my holiday in Whistler and stumbled across a very cheap deal on a hotel that was right at the ski lift. The other companies were advertising it for around $1300 for 3 nights and happyrooms were advertising it for $606. I decided to ring the hotel in Whistler directly and verify this and they said the room the website was offering didn't even exist! So I was so lucky I didn't book this and had some common sense because the hotel said we've never had anyone come here book through that website and quite frankly advertising the room for $700 cheaper is very concerning. I'm very grateful I looked at these reviews and did some of my own investigating because I believe that I would have lost $600. Please think twice before booking with this company!
Response from Happyrooms.comSep 24, 2016
Dear Zoe! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. if you make a booking with us, we are fully responsible for it. In case a property is unable to accommodate you, we take responsibility in order to provide you with the best possible alternative and compensate the difference between the original booking and the alternative one. Please provide us with the Hotel Name, you was about to book so that we are able to ask the leadership of the Hotel to provide us with up-to-date information on the room categories. We are so sorry for any inconvenience caused. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us. Kind regards, Happyrooms Team
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suzette M.
Sep 13, 2016
Fraud
I did a booking in this website and they never pay my reservation to the hotel. When a arrive i did not have a reservation and they charge me again. I lost $450 dollar. Please do not use this web is a FRAUD from the UK.
Response from Happyrooms.comSep 24, 2016
Dear Suzette Morell! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. After reviewing your case we found out the payment was successfully made directly to the Hotel. You should have contacted us just after you faced this unpleasant sitiuation so that we are able to take all the necassary actions. We sent you information regarding the case to your email address. We look forward to hearing from you! Kind regards, Happyrooms Team
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Mark H.
Sep 7, 2016
Joke of a company negative all around
Booked hotel in blackpool 3 weeks ago for 16th sept. This was no deposit pay on arrival. Today have had email if donot pay if full. The owners of the propert are apparently going to give to some one else. I have 24 hours to pay or cancellation from there end. Talk about change the terms and cos when they want. First time i used them and last go to booking.com
Response from Happyrooms.comSep 9, 2016
Dear Mark Harpin! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. We checked all the relevant information regarding your case. Due to high season and pressing demand , the Hotel Manager asked to provide them with your credit card details in order to guarantee your stay there. We are so sorry for any inconvenience caused. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us. Kind regards, Happyrooms Team
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Ash D.
Sep 4, 2016
MY RECOMMENDATIONS - NEVER EVER USE HAPPY ROOMS!!
I recently made a booking through Happyrooms 14 days ago for the Silverland Sakyo Hotel & Spa. The booking is for 3 days from the 08/09 until the 11/09. Today I received a call from Happy Rooms telling me there was a 'Technical Error' and they booked the Silverlake Hotel & Spa, which is part of the same company but a different hotel. Extremely frustrated I cancelled the booking and now have 3 days to book another hotel (BTW most of the hotels are either BOOKED OUT or expensive). All I received was apology for their stuff up and thats it. Now I am really upset and without a hotel! Thanks HAPPY ROOMS for stuffing up my holiday!
Response from Happyrooms.comSep 9, 2016
Dear Ash Dowling! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We would like to thank you for bringing this to our attention. It will help us improve our operations and services. As a compensation from our part we would like to offer you a discount off your next booking. We sent you an email with all the relevant information regarding the discount but Mail Delivery Subsystem informed us it was rejected by the server for the recipient domain. Please provide us with your active email address. Look forward to hearing from you. Kind regards, Happyrooms Team
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Lulu L.
Sep 3, 2016
Do not use this!
I made a booking for the first time with Happyrooms and they sent a confirmation. However, on it it did not have the price I paid. I called their customer service who have informed me that they will not release that information. I need a receipt to have the costs reimbursed by my work. I am so angry! The Hotel will not provide me with a receipt because it was paid through Happyrooms. Do not fall for this company! I don't know why they won't release a receipt with the cost I paid on it. Edit: to the reply by Happyrooms: my reservation number is 20968129. If you pride yourself on the service you provide you should consider releasing receipts to customers and reviewing those who answer your phone calls. I called on 03 September to your helpline to try to get a receipt. The person at the other end refused to give me one. He put me on hold twice for long periods of time. Eventually, when I really pushed for a receipt, he said that the only way your company will give a receipt is if I write a letter requesting it. I immediately wrote one and emailed it to the email address he gave me and have not heard back. Edit: I heard back from HappyRooms 9 days after I had sent the email asking for a receipt as a response to me posting this complaint. They have finally given me a receipt. They asked me to edit this review with an update.
Response from Happyrooms.comSep 7, 2016
Dear Lulu! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We kindly ask you to provide us with your reservation number so that we are able to investigate such an unpleasant incident. We look forward to your reply. Kind regards, Happyrooms Team
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Les
Sep 2, 2016
A bad company do not use.
Happy Rooms are taking advertised hotel prices, inflating them and then discounting them to give the impression of huge discounts. Even after the discount they are adding on a price increase without the knowledge of the hotel in question. We know this is happening as we are a hotel and have not given permission for Happy Rooms to advertise our property. This is almost certainly illegal, is certainly sharp practice and we are attempting to find out where they are getting are getting our information from. We definitely intend to take action on this.
Response from Happyrooms.comSep 8, 2016
Dear partner, Our company's main goal is to provide our clients with maximum selection of hotels with the best possible conditions. The presence of your hotel on our website indicates that you have these conditions provided to one of your partner resources we have mutual agreement with as well. That resource uploads your hotel to our website in accordance with our agreement. Unfortunately, we can't disclose the name of the partner since it will be a severe breach of our agreement. We suggest checking all the platforms that you sell your hotel through in order to find out where these prices come from. We also would be glad if you become a direct partner with our company, in which case you will be able to control all the conditions with which your hotel is being sold via our Extranet system and these conditions will take priority over those provided to us by our mutual partners. Here's the link to self-registration form - https://extranet.ostrovok.ru/v2/registration/?lang=en Kind regards, Happyrooms Team
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lovelove
Sep 2, 2016
Bad – unacceptable experience,
Don't have enough information to support me
Response from Happyrooms.comSep 7, 2016
Dear customer! We regret that you had a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. We kindly ask you to provide us with your reservation number so that we are able to investigate such an unpleasant incident. We look forward to your reply. Kind regards, Happyrooms Team
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