Happyrooms.comReviews of happyrooms.com

Having booked a lovely apartment at the 4* Flamingo Suites in Tenerife with this lot, for a good price, 6 weeks prior to my flights, and receiving confirmation of booking & reference number, everything looked favourable. Two days before flight departure I received an e'mail at 5 in the morning informing me of a change of my booking reference. No other changes were notified at this time. At 3 in the afternoon on the same day, I received a further e'mail informing me that the booking for the Flamingo Suites could not be made and that they could offer me as an alternative 3* Flamingo Beach Mate, with 10% discount as "compensation" They provided a website for me to look at but when I input my dates was informed of Non- Available for dates chosen. I also had a look at alternatives and strangely Flamingo Suites WAS Available. When I let Happyrooms know of the above and that it was difficult to work out what the 10% discount was in representation to a lower standard and less rated apartment, they informed me the 10% was on my original booking charge. Knowing this I confirmed to them that I would not be accepting there offer and asked to refund all money's plus the 10% Compensation. They rejected any compensation payment and offered a $30 discount on my next booking with Happyrooms.... Absolutely terrible organisation....never ever to be used. Update: Today (07/02/17) I have finally been informed that Compensation, based on the delta between the actual cost of my holiday, with alternative provider, and original cost of booking, will be recompensed. Happy to have a positive conclusion to this saga. Thank you Happyrooms.

I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago. I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked !? This is Outrageous! And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site. * Update Reservation Code: 115447205 and BMVCQ754YBMH For 17 - 21 November and 23 - 26 November Respectively. ** Latest Update Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then. How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?! This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.

I have a reservation №96160428. Reserved at: 21:23, March 26 and in contact with the hotel, I was informed that it was canceled at the request of HAPPYROOMS, why? What is going on?

This company used your money probably on deposit. They sent me written confirmation of booking then 4 weeks later said the hotel has cancelled. So I phoned the hotel in Manila and they had no reservations in my name. I'm waiting to get full refund ! DO NOT USE THIS IS A FRAUD ! Check out their contact details in UK...it doesn't exist with no such address or zip code!

I tried to book accommodation in Abu Dhabi and Happy Rooms had no problems collecting the money off my credit card. I received no booking number or confirmation and when I phoned the hotel they had no idea about my booking. Then I log onto my banking today and someone in Dubai is buying food with my credit card- very unusual considering I am not in Abu Dhabi. Needless to say - wouldn't book with Happy Rooms - unless of course you would like your credit card stolen - in which case go ahead!

We booked a hotel stay at Novotel Mitt Berlin, Happy Rooms collected the credit card company yet did not make the reservation. When we phoned the hotel we were told there was never any booking made on our behalf by Happy Rooms. Additionally the hotel was sold out. Now We have to alert our Credit card company.

So, we are not just shy of one month since booking with Happyrooms.com and still there is no resolution to our booking at the Ibeostar Grand Hotel in Mexico with Happy Rooms. To date, not once has an actual manager or supervisor contacted us via e-mail or telephone to discuss this matter, but they have had our money since the booking. Happyrooms.com general staff....please, DO NOT write on this site how sorry your company is, or how hard you are working on our case, as Happyrooms.com has only tried to offer us two very substandard options to switch over to, and we have refused. It is laughable how awful the customer service has been, so what can a consumer do?!? Well, we have issued a complaint with the BBB, as Happyrooms.com is owned by Emerging Travel, based in the U.S., and we have issued a complaint to the Bureau of Consumer Protection in the US. In addition, we have contacted Kiril Makharinsky (owner of Emerging Travel) and Artem Kubatkin (Ostrovok who is also affiliated with Happyrooms.com), via LinkedIn. We have even reached out to some popular mainstream travel magazines, both online and print to discuss our story, especially given how much online vacation booking has increased. We will continue to update our post here, plus on Sitejabber and other social media until this gets rectified accordingly. Finally, we also had to be proactive, and alerted our credit card company that the credit card transaction is for a payment on a product which we did not receive, which we will move forward with as a fraudulent charge and let the credit card company do what they need to do, if need be. The only solution Happyrooms.com is to stop these bait-and-switch tactics you are employing. Stop blaming your partners....stop blaming the database, or any other technical glitches and simply owe up to what you have advertised and what clients have purchased, and deliver the product to your customers like any other reputable company would do. To others who may book with Happyrooms.com, we highly recommend that if you do make an online booking, call the hotel you booked and ensure they have your booking for the correct stay, room category and that it has been paid for. Honest online reviews are one of the powerful ways we as consumers can hold companies like Happy Rooms to be accountable. So Happyrooms.com, are you going to provide us with the product we purchased---you've had 25 days so far to do so?!? For those of you who don't know, here is what happened to date with our booking.... On September 9, 2016, we booked a two-week stay at the Iberostar Grand Hotel Paraiso (adults-only, all-inclusive resort) in Mexico via the website happyrooms.com. We received a confirmation of the booking AND the actual hotel voucher, which clearly states the name of our hotel that we booked: the Iberostar Grand Hotel Paraiso. Our credit card was also charged in full for this purchase. (see previous post on 9/26/16) As we always do after an online hotel booking, we contacted the hotel to confirm that they received our reservation from HappyRooms.com. The hotel informed us that they unfortunately did not have a reservation for us at the Iberostar Grand Hotel Paraiso (as per the booking we made), but rather, that our reservation was at their much lower-end family-friendly property, the Iberostar Paraiso Del Mar. Subsequently, we sent an e-mail to Happy Rooms telling them that there is a problem with our hotel reservation made via HappyRooms.com, and included the hotel voucher clearly indicating the name of the hotel we had booked (the "Grand"). We also included screen captures of the Web pages during our online booking process and search results from their website with the price of that hotel at the time we booked. This was when Happy Rooms "realized" that they sold us the room at a cheaper price than they had intended to (OR, they knew exactly what they were doing and this was a 'bait and switch' tactic). Our resolution on this matter up to this point has been far from ideal. There have been many emails sent to Happyrooms and many phone calls made. Their common response is that they are working with their partners to find an acceptable solution. One e-mail response stated that their partners presented them with the solution to simply "cancel our reservation", but that they didn't believe that this was an acceptable solution. We have repeatedly asked to be put in contact with a manager to remedy this situation. This request either gets ignored or we are told that "the manager is currently on the phone" but will be in touch. Not once were we ever contacted by a supervisor or manager via email or phone regarding this booking. They obviously don't care about the reputation of their business or what we are going through. Finally, more than two weeks after our initial contact with Happy Rooms about this problem, and after putting pressure on them to come up with a resolution by September 28, they came back with this email message: Dear Sandra and Chris! We have received reply from our partners. Unfortunately, they were unable to relocate your reservation to Iberostar Grand Hotel Paraiso and offered 25% refund for your reservation if you agree to stay in Paraiso Del Mar Hotel. On our side we can try to find another hotel for you to stay in Playa del Carmen. Please take our sincere apologies for the inconvenience caused by the mistake, that occured on our partner's side. Our response to them was that this solution is completely unacceptable that this appears to be a "bait and switch" tactic by Happyrooms, and they cannot pass the responsibility for this mistake in pricing to their "partner" and leave us with a room in a hotel we did not purchase. We booked our hotel with Happyrooms so the responsibility for rectifying this situation rests on the shoulders of Happyrooms. We are still shocked that they are blaming their partners, and that they believe this is a sufficient excuse and now they are trying to wash their hands of it. We did not enter into contract with their "partners" when we made the purchase and we could care less whose fault it is on their end. We entered into a contract with Happyrooms and expect them to honour it We also noted to Happyrooms that the alternative hotel they are now trying to send us to is a FAMILY property, not an ADULTS-ONLY property as per the one we booked. The alternative hotel is also much cheaper than the hotel we had booked. We have now involved the Better Business Bureau (U.S.) and the Bureau of Consumer Protection. After booking this hotel for a certain price and being issued a hotel voucher for that hotel and that price, it is Happyroom's responsibility to honour it. A reputable company would not come back to a customer to say they charged the wrong price by accident AFTER they had issued the hotel voucher and charged our credit card in full, and also offer a much lower end alternative hotel. One will notice the form responses by a Happyrooms representative on this Sitejabber review site. We do not want a pre-scripted form apology response...ACTION ONLY is required. We will keep all readers apprised, and we warn you all, that should you chose to use Happyrooms.com, you should check your reservation with the hotel immediately to ensure it exists and it reflects what you booked.

It's a rip off. I had booked a room in England. They took the money from my account and booked me a room in INDIA!! Like seriously?? Never ever trust on this site. Ps I had booked trough HOTELSCOMBINED. My reservation number is NH4108136068806