Happy Llama TechReviews of happyllamatech.com

Have been using this feeder for at least five months now and find that it works as described. I actually bought a second set of bowls just to make it easier to clean and get them ready for the next round of food. I normally set the bowls to rotate every four hours and then every 24 hours I clean it and set up new food so her food is always pretty fresh. To me it was worth the money so I did not have to worry about her eating spoiled food especially while traveling. It was easy to share the app/link with her pet sitter if she needed to reset the feeder.

I’ve been using SoCool for a while now and it’s been such a lifesaver, esp on weekends when I’m out all day. What surprised me the most is how fast my cat learned it. She comes in before the alarm to wait. It’s honestly so cute to watch, especially since she didn’t have a feeding schedule before. I love that I can mix different food in each tray since she doesn’t always want the same food. Overall, I’m really happy I found this. It just makes taking care of her mealtimes so much easier.

I am very happy with being a part of such an important product for our pet family. The team behind this company not only cares about what is best for our pets, they care about doing what's right for the customer. They are very responsive to questions and feedback and it's the first time I've seen real-time changes based on the feedback from users. I'm very excited to see this product and this company grow because we need more of this energy in this part of the cat world. I'm very happy with the refrigerated feeder for our cats. It has made vacations so much easier! Thank you!

Love the machine. I wish you had the option to modify the sound it makes when the food is ready. My cat doesn’t hear it so if we could make it louder that would be great. Also, different sound options. “Time to eat” or bird sounds to get their attention.

The stainless steel bowls I got did not seem that high quality. Given the high price, I expected more. The edges were smooth but didn't feel rounded. The material seemed thin and felt more like brushed aluminum or some other type of metal instead of stainless steel. I feel like I can get better quality stainless steel bowls from petsmart or petco than these. Unfortunately, I need to get stainless steel bowls to fit the feeder. My cat was developing cat acne from the plastic try provided.

So far so good with this feeder. Only thing I wish is that it had a door that I could close until the first feeding time after refilling it with food. My cat took to eating out of it immediately, which was a concern since cats can be finicky about random things.

I was part of the crowdfunding campaign to get the SoCool feeder up and running - and am so glad I did. This is my first review on Trustpilot, which helps people understand how much I believe in it. First of all - during the crowdfunding portion the company was very communicative in explaining the process as well as any hiccups along the way. Then the feeder came and it has been rock solid ever since. Is it cheap? No. It is high quality? Yes. Does it provide something that the cheaper feeders don't? Yes. It cools the food to a regulated temperature, which is important to prevent bacterial buildup in the portions waiting to be dispensed...the cheaper feeders will say they keep the food cool but don't specify a temperature as the technology doesn't provide that at the lower price point. The temperature was important to me as at the time I fed raw (stopped with the Avian flu outbreak) and I can have the feeder set up to reliably feed my cat while I'm away. I have yet to have a malfunction and the app on the phone is very intuitive and reliable. I also have an automatic dry food dispenser and wish that app was as good as this one. Long story short, this is a highly reputable small business run by real people with real pets and a real desire to provide a quality product and the customer service to go with it.

I placed an order and contacted support with a small request. I was told they could not proceed with the credit card payment and instead required a wire transfer, which was not disclosed during checkout. I asked for the wire transfer details to proceed. Shortly afterward, and after I posted an initial review describing this experience, they canceled my order and stated: “We’re unable to proceed with this order due to policy and risk considerations. A full refund has been issued.” No specific policy or risk reason was provided, and the previously proposed wire transfer solution was withdrawn without explanation. The cancellation notice was only communicated inside a support thread rather than a formal cancellation email. Called my bank and I’ll need to begin a dispute because I won’t be refunded the full amount. I’m on the hook for up to $100 in conversion fees just because the company decided to take my payment, send me emails delaying the order claiming they didn’t like my payment, cancel the order, and not refund all my money. Buyers should be aware they may also go through these fees and the denial of the order delivery. Based on my experience, I would not recommend purchasing from this company.