Sergio N.
Hidden Fees, Canceled Orders, and Poor Communication – Think Twice Before Buying
I placed an order and contacted support with a small request. I was told they could not proceed with the credit card payment and instead required a wire transfer, which was not disclosed during checkout. I asked for the wire transfer details to proceed. Shortly afterward, and after I posted an initial review describing this experience, they canceled my order and stated: “We’re unable to proceed with this order due to policy and risk considerations. A full refund has been issued.” No specific policy or risk reason was provided, and the previously proposed wire transfer solution was withdrawn without explanation. The cancellation notice was only communicated inside a support thread rather than a formal cancellation email. Called my bank and I’ll need to begin a dispute because I won’t be refunded the full amount. I’m on the hook for up to $100 in conversion fees just because the company decided to take my payment, send me emails delaying the order claiming they didn’t like my payment, cancel the order, and not refund all my money. Buyers should be aware they may also go through these fees and the denial of the order delivery. Based on my experience, I would not recommend purchasing from this company.
Response from Happy Llama TechJan 27, 2026
Unfortunately, due to the high level of consumer fraud involving high-value items, there are certain circumstances beyond our control that prevent us from fulfilling some orders. Your order met one or more of those criteria. We contacted you regarding the reasons and then canceled and fully refunded your order within 24 hours.