Y.N
Fantastic customer support from this…
Fantastic customer support from this company, and amazing, innovative products. I was an original backer for the SoCool feeder through the crowdfunding, and to this day it remains one of the best purchases I have ever made. It was an investment well worth every penny. I recently made an inquiry to their CS to ask about the condition of my steel bowl inserts as I was unsure if they were showing signs of an issue, and the support I received blew my mind. I was sent a full set of the bowls in replacement just in case, even though they determined my bowls looked fine from the photos I sent. Mind you, this is almost a full 2 years after I received my original product. This kind of CS is incredibly rare, and I cannot say enough good things about this company. I will forever praise this company and its fantastic feeder. The design and functions work perfectly for me and my cat. The 1 open and 5 enclosed feeding slots are enough for a long day away from home (early morning to late night return) when needed, and my cat has no problem hearing when the next feeding is ready. It has also thus far been very reliable; occasionally I open the lid to check the temperature of the foods, and it is refrigerating well within the promised temps, and has never missed an automated feeding. It has also withstood any attempts of my cat trying to force it open, which was always my issue with feeders before this one. Absolutely love love this product and cannot wait to see what else the company invents next for our fur babies.
Response from Happy Llama TechOct 10, 2026
Wow! Thank you so much for this amazing review and for giving us the opportunity to earn your trust! ❤️ We're pleased to hear that SoCool continues to perform just as reliably as we designed it to, while keeping kitty from sneaking in for extra snacks! 🐾 And stay tuned... We can't share much just yet, and it won't happen overnight, but we're exploring some exciting ideas that we hope will help make things better for pets, their people, and the communities that care for them. ❤️




