Fernando Peixoto G.
Trouble with second order
I have received the first bottle on March 16th, on April 14th I was charged 79$ again and still have not receive anything. I've been out of medication for two weeks. I have called multiple times, a machine says "no agents are available, leave a message." I left a message, nobody called me back. I texted and emailed, I tried the chat (now it disappeared). So far no response. How can I get a refund for a product I never received? How can I cancel the subscription if you can't get a hold of anyone in this company? I'll have to cancel my credit card. I'll be filing a complain with The Federal Trade Commission. Be very careful with subscribing to this, you'll end up loosing more hair over the stress of this. Update 04/29/2022 - Soon after I got a call from a very helpful lady that managed to get my prescription sent overnight! She assured me that this won't happen in subsequent orders.
Response from Happy HeadApr 28, 2022
Thank you for reaching out - we apologize for the delay and ensure you our support team will look into your order ASAP. Look out for an email / call from us! Update 4/28/22 - I see that Evelyn C from support has chatted with you on Monday around 12pm PT. She has requested that the pharmacy compound your custom formula and expedite it to you right away. Tracking will come shortly - thank you for your patience. Reach out to [email protected] any time with questions or follow ups. Note our call center hours are 9am - 5pm PT during business days.

