Avanish J.
Poor customer support
The product may be useful but the HappyHead doctor they offer are the worst. Their doctors have no idea about the product they offer and I believe the conversation facility they provide with doctors is AI driven. I have tried talking to them continuously for last 10 days but could not get anything meaningful! Update I: After HappyHead requested me to try their support system again, I did, but to no avail. I asked a basic question on the ingredients and their human agent gave me wrong facts. When I showed them the product description they asked me to reach out to their doctors. At this point, I give up and believe there are not many in Happy Head team that know their own products, and are merely there to sell more.
Response from Happy HeadJul 20, 2026
Hi Avanish! We’re really sorry to hear about your experience; that’s certainly not the level of care or communication we aim to provide. To clarify, all of our providers are board-certified dermatologists with experience in hair loss treatment, and responses within your patient portal are reviewed and provided by a licensed medical professional, not AI. They might not always respond in the quickest manner, but that's also because they are licensed dermatologists in their own practices as well. That said, it’s clear we fell short in delivering timely and helpful communication in your case, and we understand how frustrating that must have been, especially after multiple attempts to get answers. We’d really appreciate the opportunity to make this right. If you’re open to it, please reach out to our support team so we can escalate your case directly to our medical team and ensure you receive the clear, personalized guidance you were looking for. Thank you for your feedback, as it really helps us improve both our communication and patient experience.