Mel M.
Terrible Customer Service
Just started this product out and was not yet ready to subscribe on a monthly basis. Received a second charge for the next order and immediately contacted them to cancel. They wouldn't honor the cancellation and refund request even though the order was placed literally minutes ago. I understand it's a subscription but didn't take note of that at the time. Even still, I don't want to continue with this subscription and order and it shouldn't be an issue if I'm contacting you within minutes of the charge. Customer rep was very nonchalant about it too.
Response from Happy HeadOct 22, 2024
Hi there! Sorry to hear about your experience. We do require prior notice to cancel/stop a subscription from renewing; once an order is placed, formulation begins by the pharmacy immediately to ensure it can be shipped same or next day. That being said, you have the option to manually adjust an upcoming order date as necessary anytime on your account page, or by contacting our support team as well. If you do forget to reschedule an upcoming order though, no worries- most of our products last for 5-6 months so you can use them on your own time, and we do accept returns as well. Our support team can provide expiration and/or return info for your specific order.