I haven't received my order after 2 months. No response to my email from the customer service. Ive emailed again.. the tracking updates must be made up and aren't helpful as they just say has been processed and moving onto the next station but it doesn't say a what location
So it arrived about 3 days after this review.. the product is quite good. Ordering experience was good but delivery was terrible.
Response from HappygiraNov 3, 2025
Dear Stefan,
we’re all ears when it comes to your needs and feedback—delivering top-quality products while continually enhancing your experience. We know fast, reliable delivery matters, so we’ve fine-tuned our logistics and now offer Prime Shipping: get your order in just 2–5 days! We hope to have the opportunity to give you an even better customer experience.
TC
Tony C.
Great Services!
The playpen that was purchased has been great for our baby. It has given us that piece of mind when we have to do things around the house and keep our baby safe at the same time. When anything has broken with the item happygira support was quick to respond and sent the requested replacement parts as soon as possible. Very great services and item from this company!
KA
Kris A.
Natural timber play pen was a great…
Natural timber play pen was a great addition to my home! Have used it since my son was 6 months old. He is now 2 years old and still loving it!
NH
Nikki H.
Absolutely one of the worst online…
Absolutely one of the worst online companies I have dealt with. To start, their website shows a US address. (Oregon I believe). Order a highchair that I needed in two weeks for my granddaughter's visit. It took almost 6 weeks for it to arrive.
In the meantime I had to purchase something else, so I contacted the company to initiate a return authorization as it was no longer needed.
They delayed responding numerous times only to finally tell me I needed to send and "unpackaging video" prior to getting return authorization. I relayed it was not even opened. Still they required me to video opening. I did and sent them the video.
Days later they responded with "it did not meet their return policy standards" and hence returning it was on me. They provided me with a mailing address...to Singapore and told me IF it arrived and met their standards (no damage, etc.) they would consider issuing me a refund. TOTAL SCAM of a company! Poor customer service and dishonest.
Response from HappygiraNov 4, 2025
Dear Nikki,
Thank you for reaching out, and please accept our sincere apologies that the shipping time did not meet your expectations. We strive for full transparency—our standard shipping times and estimated delivery dates are clearly outlined on our Shipping Policy page:
https://happygira.com/policies/shipping-policy
We understand some orders are more urgent than others. To meet those needs, we offer Prime Shipping, which delivers within 2–5 business days. We’re also expanding our Prime-eligible product lineup so you’ll have even more fast-ship options in the future.
At HappyGira, product functionality, quality, and customer service all matter equally. If you need to return an item, our Convenience Return Program is here to help. It’s currently available to California residents, and we’re working hard to roll it out to other states soon. You can find full details in our Return & Refund Policy:
https://happygira.com/policies/refund-policy
We appreciate your understanding and patience, and we look forward to providing you with a faster, smoother experience next time.
KM
Krystal M.
Review of Happy Gira:
Review of Happy Gira:
I had a disappointing experience with Happy Gira. I placed an order on July 13, 2025, and promptly contacted them to cancel it within minutes. To my surprise, on July 14, they sent me a fake shipping notification, claiming the order had already left the warehouse. The provided tracking information was useless, showing no updates whatsoever.
It's now been three weeks, and I still haven't received my items or any valid information regarding my order. Efforts to get a refund have been met with silence. This has been a frustrating and upsetting experience, leading me to conclude that Happy Gira is not a trustworthy company. I strongly advise others to be cautious when dealing with them. Do not shop with them they are a scam company
JT
Joyce T.
Avoid this company at all costs
Avoid this company at all costs. They have refused to send me return details for a refund so I have had to start a dispute with American Express to get my money back.
The product I ordered cannot be assembled as some of the parts do not fit. And yet the company will not process a return.
HO
Hammy O.
STAY AWAY OMG
STAY AWAY OMG. my husband & I are learning everything the hard way. Please avoid this company at all costs. Takes over 30 days to deliver, the mat that goes inside the playpen is shown to be a thick mat for support well it’s about .0002 inches thick and feels like plush plastic NOT GOOD. Teething babies are strong my sons trying to bite chunks out, the pull up rings fly off when pulled on baby will just go flying backwards. With the mat being as soft as a hardwood floor it DOES NOT provide the comfort you want to have it you need to run to the bathroom or anything this playpen is just not it. You won’t even be able to stand beside it and do the dishes because it’s self destructive. Save your money, time, stress and go with ANYTHING ELSE. This playpen and mat should have been $60 not $200+. And as parents they know we will spend the money when it comes to the safety of our children. They are scamming parents
SM
Souzan M.
We’re so happy with this high chair
We’re so happy with this high chair! It’s well-made, sturdy, and thoughtfully designed. Assembly was quick and easy, and it feels really safe for our little one. They seem super comfortable in it and actually enjoy sitting at the table with us now. It’s also really easy to clean, which is a huge bonus. Definitely worth the purchase — highly recommend to other parents looking for a reliable and stylish high chair!
