Happiest BabyReviews of happiestbaby.com

After spending $1,500 on a bassinet, I was shocked to discover that it requires a $20 monthly subscription to function properly—something that isn’t made clear until you start using it. This feels like a sneaky way to squeeze more money out of customers. Extremely disappointing. I’m returning the SNOO and wouldn’t recommend it to anyone.

We used the Snoo for both of our daughters - a lifesaver!!

I will never buy from them again. I paid $1600 for a bassinet which is now unusable unless I pay them a monthly subscription for access to an app that was free at the time of purchase. Happiest baby is clearly a greedy company that doesn’t care about its customers.

The Snoo is already way overpriced but I was willing to spend the money on it for a better nights sleep. I waited till the “end of year” 30% off sale and tried ordering it the morning of December 28th. And bam, no longer valid. I contacted Happiest Baby and they gave me no options other than an apology. The thing is, you can find Snoo’s second hand for dirt cheap and they get passed around like candy nowadays. I was trying to do the right thing and purchase it directly from the company to support them. But seeing as they falsely advertised their “end of year sale” it has changed my mind about the integrity of this company. My advice is to buy one from a friend or on marketplace instead, they typically go for under $450. Keep in mind you’ll still have to pay the new $25 a month subscription fee.

The snoo used to be a great product but the company has become straight up evil. They’re putting more and more hardware features behind a paywall and it is just a matter of time before you have to pay $1500 and also $20 monthly to have a functional bassinet. Really scummy tactics from a terribly unethical company.

Adding a paywall to access features that were included and built into the $1500 price when the product was purchased should be illegal. I see a class action in this companies future. The Snoo will continue to rock harder and harder when my son cries to the point where it seems like he’s crying because he’s being shaked by the Snoo so hard. Snoo now wants to charge me $20 a month to “lock” the rocking on a moderate level. So my choice is pay $20 a month after the $1500 purchase cost, let it shake my son very hard, or just turn it off completely.

We purchased our SNOO secondhand prior to the birth of our baby. Before our baby was born, SNOO locked features available on our device behind a subscription model paywall. Whether this is legal or not is a concern to me, but also this bait and switch is obviously a corporate money grab that takes advantage of new parents. I am happy with the SNOO product, but I will 100% recommend a competing product over the SNOO because of how disappointing this was for us as first time SNOO users who were blind sighted by a fee after doing research on what item might give our family the most value. A physical item costing over a thousand dollars should not have basic features locked. I would love to sing SNOOs praises (as it works incredibly well for our daughter) but this unexpected subscription during a time when many are not working to care for a new baby is just gross.

Shameful price-gauging! Shame on them for treating new parents who have already spent a fortune in their products this way. DO NOT BUY. IT IS A SCAM. Invest in a Mamaroo cot or anything else but do not buy this product and warn all your pregnant friends too!