Nick S.
Not recommended based on return policy.
I’ve heard that the SNOO was very helpful with their child’s sleep from multiple people I know, so when I saw a sale going on where I could rent the SNOO for 6 months for 30% off, we took the deal, with the intention of saving us money since 6 months is about how long we’d need it. It was cheaper than renting it on a month by month basis for $150. It would have been fine, however our child did not like the SNOO, he screamed every time he was in it and it didn’t soothe him at all. So we put in a return with the goal of getting the almost $700 we paid for the rental back. It was within the 30 days a return is eligible for, and I had emailed customer service and asked about a refund and they said as long as it was returned within 30 days, we’d get one. Refund went through, and a month later no refund. Come to find out that the refund is only available if you purchase the SNOO, not rent, even within the 30 days, and even if it didn’t work for your baby. We can’t get it back either now since it was shipped back (which costs the buyer btw). I would NOT recommend this, as unless you’re willing to drop $1500+ on a new one, you’re guaranteed to be out $700+ even if it doesn’t work. I’m glad it worked for the people I know, but I feel bad that I basically handed this company over $700 for nothing.