Brian C.
Poor communication and trip uncertainties
We haven’t left yet for our trip that we booked 9 months ago. We are scheduled to leave in about 2 weeks. We have received no information regarding trip details from the time HappeningOut is supposed to pick us up from the airport in Venice until the time a week later that they are supposed to get us to the cruise ship out of Rome. Three months ago when I spoke with them and made the final payment, I was told we would get the details in early February. It’s now March 10th and we still have no information. I called twice today to check on the status of the trip. HappeningOUT is now filtering calls through a call center in India. The first person I spoke with said he would call back in a few minutes. Over an hour later I called to check on what is going on. The different person I spoke to from the call center said he will find out what is going on and call me back. I do not have confidence in this company. The cruise was booked by them just fine. But it appears they have done nothing else but take my money. I’m disappointed and regardless of how the trip turns out, I simply cannot recommend HappeningOUT due to their poor customer service and communication.
Response from Happening Travel ClubAug 20, 2026
Thank you for taking the time to explain what happened. We completely understand your frustration, especially with your departure approaching and still not having the information you were expecting about airport transfers, accommodations, and getting to the cruise in Rome. This is not the level of communication or confidence we want any traveler to experience, and we're sorry we fell short here. Your concerns are valid, and we appreciate you bringing them to our attention so the situation can be addressed. We hope we're able to restore your confidence and give you the organized, well-supported experience you expected from the beginning. - Team Happening Travel Club