Gordon H.
Haoqi Cheetah Worse bike ever
Worse customer service . Cheetah bike lemon rode 15 miles all battery’s were fully charged power gage 3/4 empty something very wrong with this bike battery. They say 65- 80 miles per charge on full battery .this was my first ride on this bike . Customer service is no help at all . And they want me to send battery back and me pay shipping when there warranted for 2 years really I should have never bought this e-bike from Haoqi so disappointed in the whole process it’s sad . My bad 😂
Response from HAOQIEbikeJul 28, 2025
Dear Gordon Hewitt, We're truly sorry to hear about your experience and understand your disappointment — this is definitely not what we want for any of our riders. If the battery is not performing as expected, it does need to be returned for inspection so we can identify the issue and provide a proper solution. This is standard procedure for safety and warranty verification. If you're still experiencing this problem, please contact our customer service team so we can arrange battery return and inspection as quickly as possible. We're here to help and want to make this right. Thank you for bringing this to our attention, and we hope to resolve it for you soon. Best regards, Haoqi E-Bikes Customer Support