HAOQIEbikeReviews of haoqiebike.com

So I purchased two of the white leopard ebikes last Oct 2025. Neither bike has over 100 miles on it. Total cost was 2300.00+ . To get to the problem(s), first of all I am almost positive that the warranty has changed significantly from when I purchased. My mistake is that I did not screen shot all of the warranty. Based on how the warranty on the bike as well as all electronics is now, I would not buy this brand...PERIOD!!!!. Second my throttle control went bad (only 9 months old and has never seen a drop of moisture) and I have to pay for the replacement. They feel they did me justice buy giving me a discount on the part. DON'T BUY HAOQI!!!! Update 9-15-2025 So after much arguing with the company they did finally send me a new controller. (3 weeks to receive) I have only gotten minimal riding in since replacement so I can not confirm that the part is reliable. Part is identical brand printing and badging on back. Confidence that this is going to be any better is not very high. All I can say is that even after doing a whole lot of research you never know what you might get.... a Friday end of shift lemon or a quality piece of equipment. I will say there are companies with better warranties on their batteries and bikes that may be a little more cost but it might be well worth it.

rear tire frame pivot on a shaft and is retained by two shoulder bolts. These are special bolts. One fell out 1st week. Unsafe to ride. Support refuses to send assembly diagram with parts list. No full replacement parts list available on web or in docs sent. Support is guessing what to send, and sent the wrong part. 4 weeks later, still fighting with support. They want me to take the bike to another repair shop and have them fix it and they offered to pay for it. Really? Just provide repair / build docs and let me order it by part number! Don't trust Hoaqi. Bikes are OK, but they offer no support docs.

I ordered one 7 weeks ago and I guess they're not going to even ship mine to me. Im not going to even worry with it.Its not worth getting upset. I learned my lesson tho.

I couldn’t ride my brand new bike for over a month while I waited for defective battery issues, then defective “battery activator” issues, and now, after finally being able to ride, 150 miles in and my rear rack cracked in half at 3 of the 4 connection joints making it completely unusable. Customer service claimed it’s not under warranty and sent me an invoice for a new rack with a 30% discount. WHY AM I HAVING TO PAY FOR A NEW RACK WHEN THE ONE SENT WITH THE BIKE IS OBVIOUSLY DEFECTIVE? Why did the rack completely fall apart after less than a month and only 150 miles of use with nothing but a 1.3 pound carbon fiber camera tripod attached to it? All those promotional videos showing pounds and pounds of gear strapped to the rack while off-roading is complete rubbish. I will be leaving similar reviews with BBB and Trust Pilot and whereever else I can so that I can help deter others from sending their hard earned money to these theiving company unless this issue is resolved. Haoqiebike.com should be ashamed of themselves for the horrendous customer service and shoddy business practices

Its now 4-22-25 ordered green snow leopard august 2024 its battery shorted out in Dec of 2024 after 1300 miles and fused to the frame. After close to 3 months of trying to get this taken care of I was finally sent a lightly used black leopard which I had to pay 200 of the shipping. Only 1 week after riding the new e-bike the motor shut off, but i does come back on when powering off and back on. It happens regularly now and will happen on about 25% of my commuting rides. I only ride 9 miles each way to work and if it were further I'm sure this would happen more. I told Cassy (she's in China by the way) about this and that I was very disappointed after 3 months fighting them on getting my bike fixed or replaced and now 2nd bike is have issues. I told Cassy I would keep track of the issues with new bike and keep her informed. Cassy's response was simply "okay". I would steer clear of any Haoqi product. The bike is very nice when it is working and you may luck out and not have any problems, but if you do have issues with the bike itself good luck on getting is fixed in any timely manner. I bought a couple accessories bags both of which ripped in first week and it was replaced very quickly, but they do not stand behind their bikes. I will be cutting my losses soon and buying a bike from and local bike shop and getting their input on what is best one to suit my needs. If I went into detail about my conversations with Haoqi and coordination with local e-bike repair shop it would probably be around 10000 words so this is a nutshell version.

Ich habe mir das Haoqi Antelope 1.0 gekauft. Blöderweise war der Constroller und scheinbar auch Display nach 3 Wochen defekt. Der Support von Haoqi ist ein Graus. Ich bekomme zwar zeitnah Antworten, aber passieren tut quasi nichts. Zwar wurden mir erst Ersatzteile zugeschickt aber es waren die falschen Teile und es hat recht lange gedauert bis es überhaupt los kam. Nachdem das nun geklärt war muss noch der neue richtige Controller geschickt werden. Darauf warte ich nun seit 2 Wochen. Support vertröstet mich ständig nur. Und es passiert nichts. Keine Erklärung oder sonstiges.

This Company is very shabby. First they didn't honor the battery warranty. I had to send the battery in to be repaired. $200 mail The battery was returned and lasted 2 months. After chatting through emails Tricia and Cassy gave me the run around. After much beseeching them Cassy gave me a discount on a NEW battery. GRATEFUL right, took a month to get it, It came in an old box wrapped in bubble wrap. 🤔 That's was the first red light. I connected the battery to the bike and the screen came on. So I took it for a spin that morning. And when I returned home. I just happened to look where the battery is to be connected and the rubber over the connection was totally gone and there was white glue where someone had tried to glue the cover back on. Since then I've wanted a new battery and Cassy has done EVERYTHING except send me a new battery. Tried to sell me another bike half price. I didn't want a refund for the battery. I wanted a new battery that had only bought 2 weeks prior that wasn't a NEW battery at all. the battery was and is a fire hazard. when I plugged it up sparks shit out of the battery connector. Now I'm gonna sue the company for several incidents from a battery that could've been easily replaced. That a warranty is still in effect for 2 more years. What a shoot business. I know it's difficult but whatever I purchase until the day I die. I'll make very sure that it's not made in China. Not even if it's a Chinese baby I made in China. I hope I can recover everything that this bike has cost me. Do NOT by Hoaqi. Cassy told me that my Orange Leopard eBike is an old model and they normally their batteries are in stock anymore, so I wander WHY they are still online for sale. Hoaqi is full of Shit.

I placed an order with them on June 26, 2024. I ordered two Cheetah e-bikes and accessories for a total of $4,202.80. All of the items arrived in a timely manner, but we found out that our backup batteries were not working. They show a full charge, but they never kick in when the main battery goes dead. We contacted their customer support several times about this issue, and we were finally told by Cassy to ship the batteries back to them for testing. I shipped the batteries to the address listed on their website, and somebody at their company accepted the delivery. However, the batteries seem to be lost. Cassy told me that I shipped them to the wrong address and I need to re-ship them. I live in Idaho. Am I supposed to drive to California and pick up the batteries myself? I would not recommend this company to anyone. Dealing with them has been a headache for months. They also don't have any authorized service providers in Idaho. So, if we have any further issues we are out of luck. This is a Chinese company that is pretending to be an American company located in California.