Hanger ClinicReviews of hangerclinic.com

The quality was not as excepted. The work was done better somewhere else and the staff in winter garden was rude by phone and in person.

My experience was really bad, starting with the receptionist and then the Clinic Manager/CPO. About a week before my appointment I received a telephone call from the Hanger Clinic, Taos Office, receptionist demanding my insurance information. I explained that I come early and bring it to my first appointment. The receptionist insisted that she needed the information before I would be seen and before my appointment. I was busy but called her back the next day with the requested information. At my first appointment I wasn't fitted for Bi-lateral Wrist Orthotics, I was handed the Orthotics that were on the shelf. The CPO/Clinic Manager basically told me that she had three styles in stock. I chose the ones with Thumb supports. CPO then brought 3 boxes: she opened one box, handed me the Orthotic and stood back to watch me put it on. The CPO/Clinic Manager asked how it felt. I said that it was "ok," but that it felt big. I adjusted the Velcro straps as much as I could, there was too much overlapping fabric. The CPO/Clinic Manager said that the Orthotic wasn't supposed to be tight. I explained that I had used an Orthotic years ago and that it felt firm and supportive like a glove. CPO/Clinic Manager repeated that it wasn't supposed to be tight and should fit comfortably. I then said that it didn't feel right, it felt big. CPO/Clinic Manager said that the medal band supports could be adjusted, that I could make an appointment and come back. I agreed and left. I wore one driving home but my wrist was floating inside of the Orthotic. Next day, I called CPO/Clinic Manager and the conversation became an argument. She said that I was fine with the Orthotic when I left her office. She said that she had spent 45 (documented) minutes with me, adding that her assistant was present during the encounter. At one point CPO began to put words in my mouth. When I told her that both my Physical Therapist and Chiropractor agreed that the Orthotics were not properly fitted, too big; she said that she would be happy to explain to them and asked for their names. I responded that I was the patient, that she seemed uninterested in my case due to her neglecting to fit my Orthotics properly and that without written consent she could not discuss my medical information with anyone. Like I said, she opened the box and handed them to me. She never touched them to see if my wrists were in the proper position, she didn't adjust the Velcro straps for secure fit, she made no attempts to check for proper fit, she didn't check anything, she didn't even get close enough to see if they were right. Then she tells me that I can come back. . . . when in fact, that was the whole point of the appointment. It's Covid, we can't be expected to go back and forth the be refitted when the problem should have been addressed on the spot!

This is a sad thing to have to post this review, but it has to be done. I have been going to the Hanger Clinic in Roseville California for years now for my Orthopedic shoes. This year though the customer service from the front desk personnel has really gotten so bad, I had to find another clinic to help me. I went in for a fitting and that part all went well and I was given an appointment to come back and get my shoes I had ordered. Then came the first phone call where they told me due to COVID issues the shoes would be late and I needed to reschedule for a couple of weeks later for the shoes to get in. I said no problem, I understood and actually made the appointment for 3 weeks later to give them more time. Then 2 days before the appointment the call and tell me the shoes will not be ready until September 2021 (Way more then 3 weeks). I tell them I have to think about what I want to do and contact my doctor. So, the next day I call and tell them that I will make the appoint I have and will discuss looking at other shoes they have to offer. Well, this is were it gets really bad on their part, because without telling me they have cancelled my appointment. On top of that she told me that I would have to wait until September 2021 to be able to come in and look and other types of shoes. Now keep in mind that I went in for my initial fitting in March of 2021. So I ask them what is going on, I never cancelled my appointment? The receptionist tells me that her supervisor cancelled the appointment because I would not commit to the appointment when she had me on the phone. As I am asking what happened and trying to get answers, she talks over me and cuts me off several times, before she ultimately just hung up on me with any notice of what was going on with the situation. This is the most unprofessional clinic I have ever come across in my life! You shock a person, because you have lied to them about the shoes you are suppose to be making for them and then when it all blows up in your face, you get rude with the customer and hang up on him! I have notified my ordering medical organization on how the HANGER CLINIC ( ROSEVILLE, CA) treat their patients and when they mislead them about their service. If I were anyone with orthopedic needs, I would go anywhere else besides this place for them. The customer service is really poor and they do not care about patient needs. The front desk queen's needs are more important then the customer!