Hanger ClinicReviews of hangerclinic.com

One star is too high. Lauren in Morgantown office is extremely condescending and has no idea what she’s doing. I had terrible pressure wounds and she’d say it was fine since I’m not diabetic. Going almost cost me another amputation.

This company has very poor customer service. It failed to deliver service as contracted. The management foster a culture of horrible attitude and incompetence.

This company billed our insurance company $491.00 for an Orthopdic walking boot that Amazon sells for $96.00. Don't get scammed

First let me say thank you to Mark because he really listened to me. He has tons of experience and somehow he got replaced with this dude Casey. Casey told me that we had lots of options with new technology. Gave me a foot from 1997 and then I went to search and Medicare does pay for bionic knee for below the knee amputation. I attached the screenshot. Was never offered this option. I've been with Hanger for 40 years and this last endeavor with you guys has been holy hell. My quality of life has been zero. I've had pain and agony walking with every step. The weird thing is is when I finally insisted and got angry that I deserve the hydraulic ankle that I asked for you guys told me that I was being inappropriate. I wouldn't be mad if you listened the first time. I've been telling you for 4 months that this leg was not right. You tried to do everything in your power to make me keep that foot. By the way that foot is 20 year old technology so I'm pretty sure you either had it sitting in the back or you ordered it to upsell and it didn't fit my needs. Then you gaslit me to make me feel like it was my fault that this dinosaur of a prosthesis didn't work for me. I asked for the invoice because I don't feel like you ordered it. I think you got it off the back shelf where somebody else didn't want it and tried to pass it off to me. Why else wouldn't you give me the original invoices? When Jeff's intimidation didn't work then he tried to tell me never to come back to Hanger. I'm never going back to your office but I'm definitely going back to Hanger and I'm going to have a long conversation with corporate about how Jeff chose to handle this. He tried to cover instead of actually do the right thing.The way you treat disabled people tells me that you shouldn't be in this line of business. You sold me something to move a product that you didn't need. That's why you can't provide the invoices. Don't ever send somebody in for damage control when they don't know the situation because they're going to be humiliated the way Jeff was.If you would have done me right I would have let this go. Now it's my life's mission to make sure that everybody knows what y'all tried to do.You still owe me two smaller hybrid sleeves and two replacement hybrid liners. I want all the original invoices as well and if you can't give me the invoices I want the manufacturer and the date of purchase for you so I can confirm that you actually purchased these parts new for me. I tend to think that Jeff and Casey are the exception to the rule because I've been with Hanger Prosthetics for nearly 40 years and have never been treated this way. Don't try to pass it off like you're doing a favor when you didn't do the job right initially. You didn't do anything for me other than what you should have in the first place. You made me suffer for 4 months. Then you were acting like I should have been grateful that you were doing what you should have done in the first place. You tried to frame it like you were giving me this prosthetic for free. Absolutely not! You need to go back and refund that first leg because it was an upsell and way more expensive than it needed to be. I need invoices for the first leg and the last leg so I can compare and give it to the centers for medicare. If you don't do that for me then I will just have them subpoenaed. You can't kick me out because you don't do your job and expect me to stay gone. I will get all of those invoices and if I can't get them then I know y'all did me dirty. If you would have done the right thing when I told you this leg didn't work I could have let it go but the gas lighting was beyond horrific. Then when I didn't buy your BS Jeff told me not only not to come back to Pueblo which I already told him was never coming back so I don't know what he thought he was doing, but then he said never come back to any Hanger Clinic. I bet corporate would like to know that you're telling people who have been with your company for 40 years not to come back because you messed up and you don't want anybody to find out.

Hanger clinic is the worst company. They have horrible products and horrible employees all around.

Do not use these people. They are are incompetent will wait for your insurance to run out of date at the end of the year before billing them so your insurance starts over for the next year. Do not use these people unless you like paying them extra money.

If you want a hassle go to hanger gave them my papers to get shoes and AFOs fixed then later was told papers were not right and were only for shoes and then they were wrong and told would have to have more papers sent to them. I guess HIPPA doesn't apply to them.

Harold horrible place on answer the phone