Hand in Hand SoapReviews of handinhandsoap.com

Response from Hand in Hand SoapJan 14, 2021

Jaclyn, We deeply apologize for all the shipping confusion and mishaps that happened during this order. You've been incredibly patient and communicative, which doesn't go unappreciated! Please let us know if your recipient doesn't receive the reship we did last week, either through our customer service number (267) 714-4168 or my personal email [email protected] Again, we apologize for your frustrating experience, and appreciate your patience in working with us. Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Jeremeie, Thank you so much for your feedback! Without it, we can't improve on our products or customer experience, which helps us make the changes that our customers want to see. We are, however, sorry that we disappointed you with not being able to provide gift boxes or being able to pre wrap orders that were gifts. Hopefully in the future we can change this to provide an excellent and satisfactory experience in that department. Also, if you still have the soap bottles with the dents, I'm happy to get the lot # on the back for manufacturing purposes and to send you replacements. Feel free to reach me at my email [email protected] or call our customer service number (267) 714-4168. Again, thank you for your honest feedback and patronage. We look forward utilizing this information so our business attributes can meet our customer's expectations! Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Lollipop, Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way! Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Charrison, Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way! Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Brianna, We are so sorry that we disappointed you and kept you waiting on your order for so long. Unfortunately, even with early ordering, covid-19 had severely delayed most orders once they left with the mail carriers. We understand it's been a frustrating year for most people, and certainly don't mean to add to the year's stress, especially around the Holidays. It looks like your package was delivered on the 23rd. However, if this is incorrect, and you have not yet received your order- please feel free to call our customer service number at (267) 714-4168 or email me directly at [email protected] Our deepest apologizes for the wait and your troubles, but a sincere thank you for your feedback, patience, and patronage. Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Irene, Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way! Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Bruce, We are so sorry that we disappointed you and kept you waiting on your order for so long. Unfortunately, even with early ordering, covid-19 had severely delayed most orders once they left with the mail carriers. We understand it's been a frustrating year for most people, and certainly don't mean to add to the year's stress, especially around the Holidays. I know we have reshipped your order, and hopefully it'll get there as soon as possible! We appreciate your communication, patience, and feedback during all of this. If there is anything we can do for you further, don't hesitate to reach out to me directly via email at [email protected] or our customer service number (267) 714-4168. Again, our deepest apologizes for the inconvenience and troubles. Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

John, Thank you so much for your feedback! Hearing back from customers, whether it be positive or negative, is so important to us. We are here to make products that feel good, while doing good! We are grateful for your comments and support. Bubbly cheers your way! Best Wishes, Angela Hand in Hand