Hand in Hand SoapReviews of handinhandsoap.com

Response from Hand in Hand SoapSep 14, 2021

Hi Elise, Thank you for voicing your concerns. We updated our formula meaning the Refills and Hand Soaps will match once we run through our older inventory. With that being said - the quality, ingredients and efficiency still meet all of our high standards and claims. All of our ingredients are clean and abide by our No-No list. We are in the middle of transitioning our entire product line that was once plastic into 100% recyclable aluminum. This takes time and doesn't happen all at once. If you're referring to our Sugar Scrub, we need alternative packaging as it's near impossible to use a pump for Sugar Scrub due to its thick consistency. We aren't substituting any packaging as that was the original. We are in the middle of redesigning our Sugar Scrub packaging to avoid plastic altogether. We are 100% committed in our efforts to reduce plastic waste and create products that are not only good for you but our environment as well. I hope this helps! If you have any other questions or concerns, please email [email protected]. Sending all the positive vibes your way! Best, Rylee Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Molin, We are so sorry, and apologize for that experience in your packaging mishap. We do thank you however, for leaving an honest review- so we can correct and focus on issues to assure future orders don't end up like this! We know it must have been a frustrating, and disappointing way for your order to show up. It's our goal to have customers excited and 100% pleased with their purchase of our products. We have sent you a follow up email, with a reship of your bath bottles already on their way! Again, our deepest apologizes for all the inconveniences and troubles you had to go through. Best of wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Jaclyn, We deeply apologize for all the shipping confusion and mishaps that happened during this order. You've been incredibly patient and communicative, which doesn't go unappreciated! Please let us know if your recipient doesn't receive the reship we did last week, either through our customer service number (267) 714-4168 or my personal email [email protected] Again, we apologize for your frustrating experience, and appreciate your patience in working with us. Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapJan 14, 2021

Brianna, We are so sorry that we disappointed you and kept you waiting on your order for so long. Unfortunately, even with early ordering, covid-19 had severely delayed most orders once they left with the mail carriers. We understand it's been a frustrating year for most people, and certainly don't mean to add to the year's stress, especially around the Holidays. It looks like your package was delivered on the 23rd. However, if this is incorrect, and you have not yet received your order- please feel free to call our customer service number at (267) 714-4168 or email me directly at [email protected] Our deepest apologizes for the wait and your troubles, but a sincere thank you for your feedback, patience, and patronage. Best Wishes, Angela Hand in Hand

Response from Hand in Hand SoapDec 15, 2020

Hi Marlene! We are so sorry to hear you have not yet received your package. I was able to pull up your tracking and it shows it is on its way to you. Here is the message from the USPS from your order. "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." Due to COVID and the holidays shipping times have been delayed. We apologize for the delay and appreciate your support!

Response from Hand in Hand SoapOct 15, 2020

Betsy, We are so incredibly sorry to hear all that went on, and the reaction that your skin had to the sea salt body lotion. Can we ask a few questions to try and get to the source of this... do you have any known allergies to sunflower or soy? Do you happen to know the lot number? It would be on the bottom of the lotion container, so we can look into it further. We'd love to offer you some fragrance free bar soap, or lotion for you, if you would be interested. If there's anything else that we can do please let us know! Best, Kyle Hand in Hand