Hand & Stone Massage and Facial SpaReviews of handandstone.com

They run a bait and switch scheme. They run specials where services are discounted for 50%. When you arrive you are bombarded by some person who works the front desk trying to sell you a monthly membership. When you tell them you don't want it they get very ballistic and hostile and do not try to give up. When you go to the treatment rooms the people that work back there will try to sell you pointless upgrades that are very overpriced. For example $35 for CBD oil, $25 for warm Stone oh please. The service is only last 50 minutes and they try to get you off those tables as quickly as possible. Hand and Stone is run like an assembly line. The services are generic uninspired cookie cutter. It is not worth the money.

I had great massages with one person who has since left the practice. The other massages I have had were mediocre, and one massage therapist was even a bit rude to me when I asked her about what she was doing (I was being curious - she assumed I was questioning her). It's also very hard to book appointments in a timely manner. However, my biggest complaint is with management. I was upsold then 6 months later was trying to use up my points before canceling, after I realized that this was not a place I wanted to continue to visit. The front desk people guided me as to how many appointments I could book to use up my points, and for the next two appointments I confirmed that we had set it up right to use up my points right before membership ended. However, on my last massage appointment I was charged!! I was told my last point had expired and that massage wouldn't be covered. The manager called me to talk to me about it as the front desk person assured me, but Tine'e, the location manager, was very difficult to talk to and said that she didn't know if me or the front desk person was being untruthful, and that there was nothing she could do about it. I requested the number of the corporate office and she gave me an "866" number that lead to no one, just menus such as how to locate a spa near me. I have sent 8 help requests over the last 10 days and received no assistance. Be warned. Don't join their membership program. If you need a massage, find a more professional location.

I had one of the greatest facial experiences with Karina. She was very knowledgeable and she definitely knows what she is doing. Not only did she help me feel relaxed during the treatment but also exceeded my expectations! Her advice is on point! Thank you Karina. Looking forward to our next treatment!

BEWARE! After spending $725 on gift cards I was told that customer service did not have the ability to assist me! Terrible corporate customer service. I purchased on line, four gift cards for Swedish massages at $149 by searching for hand and stone’s website. After purchase, I wanted to buy an additional gift card and again searched hand and stone’s website and the price of the same Swedish Massage gift card was $129. When I called corporate customer service they told me that I purchased from two different websites and although gift cards can be used at ANY LOCATION NATION WIDE- the price is different depending on what website comes up! The $149 price apparently was from a Brooklyn locations’s website and the $129 was a corporate website. Although they are a corporate franchisor and you speak to corporate customer service, she said she did not have any ability to help me and could not adjust the price I paid even though they are corporate customer service! The rep said that they couldn’t even issue me a gift card for the difference even though the corporate website issues gift cards! She explained that depending on which website google brings up, each location is priced differently and if you do get the corporate website the same 1 hour Swedish massage is $129 which is an average of the nationwide price. The customer service representative actually mentioned that as an example- the price of a one hour Swedish massage on the Tulsa Oklahoma location’s website is $109! And anyone can purchase a gift card from that locations website and in fact use it at ANY LOCATION. PRO TIP: purchase your gift card from the Tulsa Oklahoma website for $109 for a one hour Swedish massage and then use it at ANY LOCATION. After this experience, I would never go to hand and stone and will go to MASSAGE ENVY.

Called co back in Oct 2023 to have the form to cancel and was advised someone would call me back. Someone did call but I was not able to answer and never called back so someone decided to cancel my membership anyway without my approval or the required form. Since I don’t check my emails I had no idea this was done by the company. Went in today to schedule an appointment and was informed I had no membership and lost credit. I was furious since I never sent the required form and was told this was done due to my initial phone call requesting the form. I will be following up with management and for now will hope they correct this error. I have never heard if anything like this from a company . The hard and stone I attended is in Ocala Florida. This experience was my daughter experience with the company and I had a membership which I canceled and did complete the form which I was told you had to do to cancel. Hand and Stone canceled her membership and she had no idea I am hoping the manager will give her the credits she lost due to their error.

Had a massage on 3-29-24. I was only 30% satisfied. I was asked which areas needed the most attention, which when worked on,didn't receive too much attention at all. She (AV) mostly (only) worked on my back the full time. I wasn't asked to turn over and I had to ask her to massage my hands. My feet barely got touched and she stopped 10 minutes early. If I paid for a full hour massage, that's what I expected. Not sure if I will return there for any type of service. So my rating stays the same (3), and I just felt like it could have been better and more relaxing. I had a massage there last year, which was awesome.

Nicole, my beautician, did a wonderful job of waxing my legs! She made me look like a sexy movie star! She was very professional and polite. Highly recommend!!!

She had a nice personality but it was the Worst deep tissue massage I ever had. It’s suppose to be relaxing but it wasn’t. She was too fast with her motion in giving the massage. Didn’t even try to work out the knots in my back. I had other massages there with Monica but I guess she’s not there anymore. Didn’t see her name.