Adam
Run like a poor motel
Similar to any chain massage place like a Massage Envy, however their membership/lock-ins are worse, be prepared for that, or run away now. They'll make it difficult to cancel and get an extra month of you, but worse is during the time you have a membership they stick to monthly billing cycles that are not aligned to when you are getting massages in which confusion will work in their favor (with no emails or explanation on when you are billed or what its for). Also, for the sport of it, they feel like they have to charge you $10/month to "pause" your account. One thing I suggest is trying to speak to the manager, which they will do what they can to not give her name. Talking to her will be the worst experience of your life. Have never experienced a phone call like that, I believe she was experiencing an episode which I'd rather not get into. It's a shame the people working here are subject to having to work in such a poor and ethically questionable (saying politely) business. It's a 2 star business through and through.