Hand & Stone Massage and Facial SpaReviews of handandstone.com

Do not give this company at Orchard Lake and 14 Mile Road access to your credit card. They are not to be trusted.

Hand and Stone Thornhill worse massage centre in Thornhill. Me and my was scheduled for an appointment on Dec 20, 2025 (1:30–2:30 PM). A medical emergency required us to go to Sunnybrook Hospital. We called the centre in advance; we did not cancel or give consent for cancellation. Despite this, at 11:36 AM, we received an email stating the appointment was cancelled and we were charged $79 per person ($158 total)—nearly 2 hours before our appointment. When I called to speak with the manager, I was told a callback would occur at 2:45 PM, after our appointment window; no call was received. We were told the “system” cancelled and charged us, which is implausible. Visiting in person at 4:00–4:30 PM, Idha confirmed the earlier receptionist intentionally cancelled the appointment without consent. We were denied management contact.

Bad experience Clarkston,MI I bought gift cards that were mysteriously not able to be found. If I had not kept detailed receipts, I would be out of luck. Also, even with receipts a NIGHTMARE to try to use what I paid in gift cards. Favorite question they ask: CREDIT CARD ON FILE? Watch and keep track of everything.

Miranda provided a wonderful massage. I think it's called massage drunk. The whole staff is wonderful at the Surprise location. The best

I patronize the MenomoneeFalls location in WI. I cancelled my membership yesterday - I had it for 10 years. I took a service last Thursday as part of a package. Apparently, the package expired two weeks prior and they did not tell me. I would not have taken the service if I knew it wasn’t available. The manager, Zach, called yesterday asking for $350 for the service which I begrudgingly gave via credit card. The moron charged the wrong card and overdrew my account. Then he had the audacity to try to explain how banking works to me, a former bank manager with a MBA. I am taking my business to elements massage and you should, too. Plus, the salon smells like mold and the staff turns over weekly.

Don’t signup for the membership! It’s a scam. They make you pay one month even if you cancel right after signing up. I had a bad reaction to one of the products they used and I was told that I had to pay atleast 1 month’s fee and had 3 months to use it.

Don’t tell you what a service will cost or how much money is left on gift cards.

"Had my fourth appointment with Jennifer last Friday and I'm looking forward to #5: she's awesome."