Bryan
Poor customer service, but amazing products!
I hate to say 2, but products in both orders placed were broken. I emailed as Hammond’s says to do. One email was answered and over 2 weeks ago I was told replacements were being sent, the second email had yet to be answered (1 week later). I am so happy with the quality and fun of the unbroken products, but customer service for issues is lacking.
Response from Hammond's CandiesDec 4, 2018
Hi Bryan, we apologize for the delay in sending your replacements. We switched platforms for fulfilling replacement orders last week, and the order was missed in the shuffle. Your replacements will be shipped today, and we have credited you 25% of your last order.

