Jeff I.
In the small bag of cinnamon balls each…
In the small bag of cinnamon balls each piece of candy had a "chip" filling the bottom of the bag with chips of candy. I felt the bag was old and had been in storage for a while. A tin of mix Christmas candy had broken pieces of everything and had one piece of ribbon candy. I ordered a large box (package of 12) of ribbon candy that was advertised as having four different flavors, peppermint, cherry, cinnamon and clove equaling 3 boxes of each flavor. What I received was 4 boxes of peppermint, cherry, and cinnamon. NO CLOVE AND IT IS MY FAVORITE FLAVOR!!!! My family owned a seasonal business in Estes Park in late '60's and early '70's. We always had Hammond's candies in stock for the delight of the children and adults that traded with us. It's true that I haven't ordered from Hammond's in years, yet I always remembered the flavors that came from them. The flavors are still the same, yet the quality has suffered and I'll find another place to purchase good Christmas candy.
Response from Hammond's CandiesDec 28, 2018
Hi Jeff, thank you for taking time to share your feedback with us. We are sorry to hear you were disappointed with your purchases. We take great care when packaging orders to ensure that the products arrive intact, but unfortunately, we cannot control how the packages are treated once they leave our facility. We apologize that you didn't receive the clove ribbon candy with your order. If you’d like replacement products, we’d be happy to take care of that. Please reach out to us at [email protected] for further assistance.