halara.comReviews of halara.com

Worst online ordering process ever. Misleading coupons/offers. Customer support is very difficult to use. Based on this, I'm concerned about the product itself.

We purchased jeans in small and black pants in small from Halara and was shipped on the 12 December. The pants were too small but jeans fit however the jeans got a pull in them on first wear. We were within the 30 day return window from arrival and was unable to return either. Disappointed the sizing is so off and the jeans got damaged so quickly.

My original purchase date was mid December. Received 4 of 8 items ordered. Took multiple days to confirm the mistake was on their end. Then offered a gift card amount, which I assumed was the full purchase amount of my items, and I accepted. Now today, I have a chance to reorder my items, only to realise they only refunded $96 of what originally cost me $130 plus tax. I was only able to repurchase 2 of my items and added a 3rd cheaper item, which I paid for out of pocket. Hoping I atleast get what I just ordered but will NEVER purchase from them again.

The billing and shipping address could not be different which was an issue.

I tried to cancel right away but the message said that I wasn't the same person that placed the order so I will never order from you people again. I had ordered petite and when I look at my order I wanted to change it because it said regular.

I want to share my frustrating experience trying to use coupons on Halara’s website and dealing with their customer support. It started when I tried to use a 20% off entire order coupon. When I applied it, my cart total dropped to about $20, and every time I tried to check out, I got an error about taxes and it wouldn’t let me complete my order. Then, that coupon disappeared from my account for a while. After that, I tried two other coupons. The 12% off coupon worked fine — the subtotal stayed the same and the discount made sense. But when I used a 20% off coupon for specific items, my subtotal actually went up instead of down. That just didn’t make any sense to me because a coupon should never make your total higher. I first talked to a support agent named Ryan. He told me the subtotal went up because the coupon removed sale prices and switched items back to full price before giving the discount. Honestly, that explanation felt confusing and kind of shady. I asked to speak to a manager multiple times, but he refused and then just stopped responding. He offered me a $10 gift card, but I was already trying to use a gift card, so that wasn’t helpful. Then on December 29th, I started working with another agent, Nicholas. At first, he apologized for the confusion and suggested things like refreshing the page or trying a different device to apply the coupon. I said I’d try the different device since that was the only thing I hadn’t done. But then, on January 1st, he told me the 20% coupon wasn’t actually valid anymore and couldn’t be reissued or replaced. That totally contradicted what he said before, and it was frustrating to get mixed messages like that after several days of back and forth. Neither of the agents gave me clear answers or fixed the problem. They didn’t escalate my issue or offer a proper solution. I wasted so much time trying to get this sorted, and honestly, it felt like they didn’t really care. I would not recommend purchasing from Halara. I'm not the first to share this type of review. The only reason I've placed this order is because my bf initially purchased some items for me that didn't fit and we were provided a gift card instead of refund.

Christ in Customer Service was terrible and I received a promo that was incorrect in the end so I did not place the order the way I preferred.

DID NOT ALLOW ME ANY DISCOUNT - WHICH SHOULD HAVE BEEN CODE "CBU100" - IF NOT ALLOWED I WILL BE CANCELLING THIS ORDER OR SENDING BACK AND FILING A COMPLAINT TODAY