halara.comReviews of halara.com

Very difficult to navigate your website...trying to execute return, the tracking numbers are too long; the gift card numbers are too long; How do I return the item that I have? Do I need a return label? Where is it?

Wanted to return 2 pairs of pants that I just received. They did not fit. The return process is complicated and the company does NOT make it easy to do so. VERY frustrating because I have made purchases in the past and I do like their jeans. Returns on unused products should be easier!! I think they make it hard to return so you don't even though you want to exchange for a bigger size.

Very deceitful company with regards to their promo code. They advertised 25% off on all items when you signed up for text messaging and I did sign up but when I tried to apply the code it only gave me 5% off. I contacted customer service and all they did was apologize and I was confused with the promo when in fact their promo is misleading and DECEITFUL !

Should of know better and went back to purchased three items with a gift card provided by Halara. The gift card did not work or go through, so it went immediately and charged my credit card without my authorization. I really don't know why so much negligence with this company. It was never like this before. I have also emailed the support customer service. I have always given great reviews and told all my friends about Halara. Can't believe this happend!!!!

I have purchased items off and on for years from HALARA. Recently I purchased a pair of HALARA Flex High waisted jeans. One pair in white and one pair in black. I probably wore them each 5 times and this week both of them ripped in the cr*tch. I contacted customer service asking for a replacement or a refund and they declined. These are poorly made and if you purchase just know they are more disposable and won’t last 6 months.

Same here. They tell you you will receive 25% off then don't give it to you. Scam and false advertising. This is apparently a company owned by all woman, you are giving us a bad reputation, do better!!! Clearly they are focused only on the bottom line and not customer satisfaction.

I signed up to receive text messages from Halara with the promise of 25% my first order. I then received a welcome text stating "Your coupon code is SMASA1 for 25% off for all items". After spending time picking out items, imagine my surprise when I was only receiving 5% of my order. I then waited over half an hour with Customer Service trying to resolve the issue with the code, only to be told that there were "coupon conditions" that were never outlined ANYWHERE. This is false advertising, misleading customers, and absolute crap. I wonder how many times folks didn't do math, or just didn't order because they didn't promise on what they delivered. Either way, I won't be shopping with Halara.

Fake coupons! I was excited to try their clothes after reading other reviews, went online and saw an offer for “unlock 25% off your order” for subscribing to SMS. I read the conditions, which were all about signing up for SMS and it being an initial order. I signed up and received a text reading “Halara: Welcome! Your coupon code is SMSA1 for 25% off for all items. Shop now STOP to cancel.” I put together an order of 134.80, but I entered the code, it “found” that $15 off was my “best discount.” I contacted live chat customer service with all of the term details and information, and was told “We sincerely apologize for the confusion and understand your concern. We never intended for the offer to feel misleading. Due to SMS character length limitations, the full promotion details are not always shown in the text message itself. However, during registration, the promotion is advertised as "up to 25% OFF!" The coupon conditions are outlined below: * 5% OFF - Orders over $0 USD * $15 OFF — Orders over $129 USD * $40 OFF — Orders over $179 USD * 25% OFF — Orders over $399 USD.