HairstoryReviews of hairstory.com

The customer service is top notch. They helped me understand my hair needs and provided me with excellent product guidance.

I really like Hairstory products and I use them every day. I have also received great customer service there many times. The one time I had a problem with the product, customer service resolved it for me immediately (thanks, Aline!)- I really appreciate that a lot!

I love my Hairstory (have been using for ~5 years) and mistakenly ordered some products that I meant to order in the official "sets" on the website. I emailed customer support and Laurence was so helpful in rectifying the situation: while they could not cancel the order, they made sure to refund me the difference that it would have been had I ordered the sets!

Quick and thoughtful customer service when product was damaged in shipping. Thanks, Laurence!

The rep Aline is amazing! I loved the product but was having an issue with billing. She stepped in and found a resolution that made me more than happy. I have been using hairstory for over a year now. My hair is healthier than ever!!

I inadvertently "subscribed" to monthly deliveries of Hairstory, but I wanted only to order when needed, The staff took care to undo my selection and send the one HairStory I had intended to order. All is well and I shall use it forever as I see a major difference in my hair over the two years I have used HairStory. Wonderful product, not harsh and drying. So good to find a product that works!

Shopping on Hairstory.com was super easy. The site’s clean and simple, checkout was fast, and my order arrived right on time. I’ve been using New Wash and honestly, it’s a game-changer for my hair. I also love that I’m using a product that’s better for the environment—it feels good to make a more sustainable choice. Everything felt thoughtful, from the packaging to the product quality.

My request was responded to very quickly and thoroughly. Hairstory makes great products!